MycustomheartReviews of mycustomheart.com

I placed a $400+ order with My Custom Heart for a Valentine’s Day gift. Timeline: • Ordered in advance for February 14 • Delivery concern went unanswered • Item arrived after Valentine’s Day • Response only came after I mentioned refund/chargeback When the product arrived, the heart-shaped box did not match the presentation implied in the listing. It was significantly smaller than expected and could not function as the bundled/collection-style display suggested. For the price point, the overall scale and perceived quality did not reflect a $400+ purchase. When I raised concerns, the response focused on warning that any dispute would be formally contested if the item remained in my possession. The tone felt defensive and implied improper intent rather than addressing the underlying issues. The only options offered were: • Return for a full refund • Store credit ($50, later increased to $100) No partial resolution was considered. Store credit was not meaningful given the experience — after this transaction, I would not feel comfortable placing another order. Although a prepaid return label was offered, the overall interaction felt policy-driven rather than customer-focused. There was no acknowledgment of the missed holiday impact or the communication lapse. Buyers should carefully review dimensions, screenshot listings, and think twice before ordering for time-sensitive occasions. Update (July 25, 2026): I noticed the business responded to my review nearly five months later. While I appreciate the apology, I'm disappointed that the response attributes the issue to a fulfillment partner rather than taking full ownership of the overall customer experience. My concerns were never just about the late delivery. They also included the lack of timely communication, my unanswered emails until I mentioned a chargeback, the product not meeting my expectations based on the listing, and customer service that felt focused on company policy instead of resolving a legitimate concern. None of those issues were addressed in the response. Ultimately, I filed a claim with my payment provider, and it was resolved in my favor. I genuinely hope the changes the company mentions lead to better experiences for future customers, but my experience highlighted the importance of responsive communication, accountability, and putting the customer first when things go wrong.

It took weeks for my valentine’s Day gift to be delivered. Way past Valentine’s Day because of their error and problems and all they can give me is a $50 store credit. Ruined my Valentine’s Day gift for my gf and suggest nobody to order here! 👎👎👎👎👎👎👎👎👎

Terrible, the order was a week late and part of the order was missing. The customer service is awful. 24 hrs shipping is an absolute BS. The quality is extremely low and even can't compete with the tree dollar. This is a scam.

Order came a week late, don’t respond to emails. Missing a crucial item I paid for in the box. They offered me store credit for the late box, but what am I gonna do with that?

Awful service and still yet to receive what I ordered. I ordered a gift for my girlfriend as a Valentine's Day present on 2/9 and was given an estimated date for delivery of 2/11. That date came and there was not a single update on my order, so I reached out to see why that was the case and was told they had sickness going through their workplace so I gave them the benefit of the doubt. They told me it was in the queue to be shipped. I let it be until 2/14 came around (Valentine's Day), still nothing, so I reached out again and was told it would ship in the next day or so. 2/16 came around and I received an email saying a UPS label was created at 12:48pm, so I figured it would ship out later that day. End of day 2/17 I checked and there was no movement on the package and UPS tracking said it would update when they received the package, so I reached out the My Custom Heart to see if they gave the package to UPS and was told they did. Rolling into current day 2/18 and still no change, so I contracted UPS and was told they never received the package and that it would have been in the system by now if they did. I emailed My Custom Heart again and haven't heard back. I did check out their social pages and have found that I am not the only one experiencing potentially scamming behavior from this company. If you are reading this to decide if you want to do business with them, don't. It's not worth it.

First off, the order was advertised as being neatly packaged together and the bear was supposed to have a case with lights also I got her 4 bath bombs and online got two. Secondly I Ordered my wife’s “bundle” two weeks in advance for Valentine’s Day, it didn’t get here until the afternoon of the 18th 4 days late and they sent an email saying they would give me a $50 STORE CREDIT but all of their stuff is Valentine’s Day themed not to mention absolute dollar store garbage foam roses and such. What a waste of money and time I promise you can do much better for that special someone in your life and at half the cost.

Don’t believe the Ships in 24 hours BS. We are a week and a half out from the order and it has yet to ship. Absolutely ridiculous claims if they are running this far behind. No accommodations made besides a “credit” towards their products that you can’t get until your package arrives. I guess I’ll wait another couple weeks to get that product as well. Don’t order anything from this website. You’ll regret it.

Order arrived late af and after Valentine’s Day, customer service is complete dog cheeks, and didn’t even receive compensation or a discount at least after they said they would.