MycustomheartReviews of mycustomheart.com

Horrible horrible & horrible... I ordered a gift box a week in advance for my partner with expected delivery to be before valentines day and two days before v-day they sent an email saying there will be delays due to weather and illness. Also saying if you don't receive your order on time they will give you a $50 store credit..? Yeah let me go spend more money with you guys right... Any who, ill be disputing it with Amex and really never leave reviews but wow this was bad. Customer service and experience overall -10000/10

Worst delivery lead times

I rarely leave negative reviews, but my experience here was honestly disappointing from start to finish. The customer service was slow and unprofessional, and it felt like no one really cared about resolving issues or making customers feel valued. Communication was poor, and I had to repeat myself multiple times just to get basic help. On top of that, the quality did not match the expectations set by the advertising. What I received felt rushed and poorly handled, especially considering the price. Small details that should have been standard were completely overlooked, which made the whole experience frustrating. I genuinely wanted to like this place, but the lack of attention to customers and overall professionalism made it hard to justify returning. I hope improvements are made because there is definitely potential, but right now I can’t recommend it based on my experience.

The necklace I bought was broke when I received it & the bear candle was made to look bigger on the webpage than it actually was. The bear is extremely small for the price of it so don’t be fooled