customer
Not happy
Here is a copy of my latest email to “Vivian” to address ongoing displeasure with my order. Hello, My order has finally arrived. As you already know, I am not happy regarding the length of time it took to receive my order considering it was supposed to arrive by December 20, 2025. Now that I received the order, I am even more disappointed and upset at the quality and detail of the order. I am attaching a copy of the original proof that you supplied me along with photographs of the product you sent me. Here is a list of Deficiencies with the figures. 1. The back of the males shirt looks orange and streaky 2. The glasses on the male figure do not match the photograph I provided nor the proof you sent 3. The male figures arm is not lifted across the body as reflected in the photograph or proof you provided 4. The females hair looks reddish on top 5. The females necklace in not apparent on the figure as reflected on the photograph or proof that you provided 6. The purse is missing for the female as reflected in the photograph and the proof that you sent. As you know, this order was a very important and pricey (expensive) gift for me to give. Not only was it late for Christmas, it is not anything close to in value to the price that I paid for it. Please let me know how you will remedy this situation as soon as possible. I patiently await you response.
Response from MycustombobbleheadsDec 27, 2025
Hi Keith, Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not meet your expectations. We deeply regret any inconvenience this may have caused. Please know that your satisfaction is very important to us. To better understand and address your concerns, our team has followed up with you directly to resolve this. We appreciate the opportunity to improve and hope to have the chance to make things right. Best regards, MyCustomBobbleHeads Team