MycustombobbleheadsReviews of mycustombobbleheads.com

Don’t be fooled by the website examples. They are totally off on face accuracy. However, they made several attempts to correct, but no where close. I provided two photos. The frontal photo was taken outside in the sun so my African American son skin tone looked much lighter. I, therefore, provide a second side profile photo that showed his more natural brown skin. I also, selected brown as his skin tone. I got a very light tan face. I asked them to correct this and they said it would cost me more to change it to brown even though I have evidence I requested brown coloring. Also, he looks African American and they make him look like a middle age white man with aquiline features. Totally off. Everyone, all ethnicities, to review their work thought it was a joke as it looked nothing like the photos. It became a laughingstock and I’m not mad because I agree. They did me wrong. Refunds are only 60%. After several attempts to fix, I just settle on the last attempt as my Xmas gift was ruined and it definitely will not make it on time. Fool me once, shame on you; fool me twice, shame on me. Very deceived and disappointed. Will never use again. Beware!

Over one month an no delivery of item, (even after expedited delivery payment), tracking just states "out for delivery", no way to reach the company, website is not reflective of the service and I am still waiting for a response.

I ordered one of those so called custom dolls from this website and it was falsely advertised. They did not craft any kind of design doll for me, they scanned the picture I sent them and printed it on a felt blob and sent that to me as the doll. There were no arms or legs when the picture clearly shows 2 arms and 2 legs. There were no ears, again the picture showed 2 of em. Oh and the kicker was it was half the measurements in size of what I paid for as well. I contacted the site about a refund and they refused to refund me %100. We agreed upon %70 which I still was really unhappy about but settled with and they sent me and email claiming it was being processed then a second claiming it had been processed and posted to my account, it had not been. Not one penny was added my account. I again contacted the same person who was handling my concerns and they began to ignore my emails. This website is awful and IS NOT TO BE USED FOR HOLIDAY GIFT SHOPPING. YOU WILL BE DISAPPOINTED.

This is a scam company. They do not do what they say, they send the wrong product and refuse to respond. I had to file complaints with the Attorney General Consumer Fraud departments, and dispute the credit card charges. Now I am busy posting negative reviews about the product and the customer service lack of response.

Buyer beware! They send a proof of the face only and no hair or body! You just get what you get and I chose a blonde and got gold/orange hair. It’s awful and I won’t be giving it as the gift I had planned. Find another option!

Sent in numerous photos and after two different revisions (which they try to discourage from doing) the bobblehead FINALLY arrived and I’m throwing it in the trash. I have no idea who it is but it definitely looks nothing like my husband. What a waste of time and money.

I ordered an item that arrived damaged. I asked for a full refund and sited the policy they have on the website that says if the item arrives damaged they will provide a full refund and cover any fees. At first they wanted to refund me 40% of my purchase because they said material and labor are expensive but in the same breath offered to send another one for free. What? just send me my refund!!! 20 emails later, they refunded me only 75% of what I paid. Very disappointing the way they do business. I would not recommend it. It's just not worth it.

I wish I had looked at reviews before I wasted $136. I communicated with them prior to placing an order to ensure customization, and even with VIP service, my attractive girlfriend was turned into a Founding Father. I threw it in the trash rather than give it to her and hurt her feelings. Very unsatisfactory customer service.