M. K.
We are extremely disappointed with our…
We are extremely disappointed with our experience with this company. We purchased a training course that explicitly advertised that books were included and that there would be no hidden costs. Unfortunately, we never received the books that were promised. To make matters worse, my boss traveled from out of state to attend a live class, only to find that the instructor was unprepared and struggled to operate the computer equipment. The lack of preparation and professionalism significantly affected the quality of the training. Because the required course materials were never provided, my boss was unable to remain for the entire class. Based on our experience, we feel that the course was falsely advertised, and we are currently seeking a refund. This experience has been frustrating and highly disappointing. We expected a professional training program that delivered what was promised, but instead encountered poor organization and unmet commitments. We will not be using this company again and cannot recommend their services to others.
Response from Construction Estimating InstituteSep 30, 2026
Thank you for sharing your feedback. We're sorry this experience was so disappointing for you and your team. Your boss traveled from out of state and gave up his weekend for this class. We understand how frustrating it was for him to arrive without the materials he expected, and we don't take that lightly. We want to explain what happened with the books. For our Business & Finance course, we offer three options: the online course, the live class, or a package with both. None of these options include the reference books, which are sold separately on the same page. Our "no hidden costs" message means that the course itself has no extra fees for its materials. We can see how that wording, along with how the books appear on the page, could leave the impression that the books came with the course. We're sorry for that confusion. We're reviewing how this information appears on our website so the next customer knows exactly what their purchase includes. We're also sorry to hear about the problems with the equipment during the live class. We've shared this feedback with our instructional team. Please let us know if there is anything we can do to make this right for you. You can reach us anytime at 1-800-423-7058.