MyCleanPCReviews of mycleanpc.com

Response from MyCleanPCJun 25, 2025

We're very sorry to hear about your frustrating experience. We understand how upsetting it can be to feel caught off guard by unexpected charges, and we take your concerns seriously. Our goal is to be transparent about all subscription details, and it’s clear we missed the mark here. While our product includes an initial month of complimentary support, it should always be made clear that ongoing support is part of a recurring subscription. If that wasn’t communicated properly during your purchase or setup, we sincerely apologize. We've also noted your comments about the cancellation process and will escalate that feedback to the appropriate teams to help improve clarity and ease of use moving forward. Please reach out to me directly at [email protected] so I can personally assist further. Best, RealDefense Reputation Manager

Response from MyCleanPCApr 30, 2025

Hi Roy, I’m sorry to hear about your experience. I understand how frustrating it must have been to expect a full-year license and then receive an additional charge — especially if it wasn’t clearly explained. That’s not the kind of experience we want anyone to have with MyCleanPC. Some plans include a separate monthly tech support trial, but I agree it should be communicated more clearly. If something felt misleading or unexpected, I want to make sure it’s properly reviewed and addressed. Feel free to email me directly at [email protected] with your details. I’ll personally look into your account and help resolve this as best I can. Best, RealDefense Reputation Manager

Response from MyCleanPCApr 14, 2025

Hi Lonnie, I’m really sorry to hear about your experience. This isn’t the impression we want anyone to walk away with. MyCleanPC is meant to be a helpful tool, and it’s clear we missed the mark in both communication and support. I’d like to make sure this gets resolved properly. If you haven’t already, please give us a call at 1-810-857-2368 so we can review the charges, cancel any unwanted services, and issue a refund if appropriate. I’ll also be forwarding your feedback to our support leadership so we can better understand what went wrong. Thank you for taking the time to share this with us, and again, I’m sorry for the frustration. Best, Logan RealDefense Reputation Manager

Response from MyCleanPCApr 7, 2025

Hi Kaatje, I’m sorry to hear about your experience—that sounds incredibly frustrating and unusual. I’m a regular user of Steam myself, so I can absolutely understand how upsetting it is to lose access to your games or have something unexpected happen to your files. MyCleanPC is designed to improve performance by removing junk files and managing startup programs—it’s not meant to uninstall Steam or remove game libraries. I’d really like to understand more about what occurred so we can investigate. Please email me at [email protected] if you feel comfortable sharing more details. Best, RealDefense Reputation Manager

Response from MyCleanPCMar 26, 2025

Hi Brian, I’m really sorry to hear about your experience, especially the time and money you feel were wasted. That’s incredibly frustrating, and it’s not what we want for anyone using MyCleanPC or our other products. While it’s true that older PCs can sometimes limit what our software can do, we should have communicated that much more clearly upfront. I’m also concerned to hear about the confusion around your LiveTech subscription and the unexpected cancellation of your MyCleanPC license. I’d like to look into that personally. Please feel free to email me at [email protected] with your details, and I’ll do my best to review the whole situation and see what we can do to make this right. Best, Logan RealDefense Reputation Manager

Response from MyCleanPCMar 20, 2025

Hi JEAN-CLAUDE, I’m sorry for the frustration — unexpected charges are never okay. Some plans include an annual software license and a separate tech support trial that renews monthly unless canceled. We try to highlight this during checkout and in the confirmation email, but I understand how it can be missed. Please email me at [email protected] with your details, and I’ll review this personally. Best, Logan RealDefense Reputation Manager

Response from MyCleanPCMar 14, 2025

Hello Stuart, I sincerely apologize for the frustration this has caused, and I want to make it right. Please contact me at [email protected], and I’ll personally review your account to ensure this is properly resolved. We take billing concerns seriously, and I appreciate the opportunity to correct this. Best, Logan RealDefense Reputation Manager

Response from MyCleanPCJan 18, 2025

I'm truly sorry to hear about the issues you've experienced with GetMyDrivers. We understand how frustrating this must be, especially after the time and effort you spent reinstalling Windows and your applications. We take your feedback seriously and want to make things right. Please call our customer service number at (801) 857-2343 and we will process a full refund for the latest charge of $19.99. Additionally, we will review our customer service practices to ensure that all representatives provide the respectful and helpful support you deserve. Please allow a few business days for the refund to be processed. If you have any further concerns or need additional assistance, feel free to reach out to us directly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.