Ronnie H.
Your tech never gave up
Your tech never gave up. Very polite and experienced. One thing though, when you say you will call me, at a specific time, your call is always very late. Last time I was supposed to get a call at 8pm EST but I didn't get it until 10:20PM and I had to turn it down. Work on calling when you say you will call.
Response from MyCleanPCJun 11, 2025
Thanks so much for the great feedback, Ronnie! We're glad to hear our technician was polite, persistent, and experienced in helping you. That kind of dedication is exactly what we strive for. We also really appreciate your honest note about the callback timing. You're absolutely right—when we say we’ll call at a specific time, we should follow through. I’ll make sure your feedback is shared with our team so we can improve on that moving forward. Thanks again!