Sonya S.
Buyer Beware
I ordered the Greek mythology chess set as a gift and when it arrived, I was disappointed to see that the pieces were not as advertised. The knight for instance was supposed to be Pegasus but the piece I received had no wings...so just a horse? Instead of Zeus, I was sent a very nondescript man as the King - no lightening bolt, robe, beard, etc. Same with the bishop and queen but you get the idea. At first they tried to tell me that since they are handcrafted, there could be discrepancies. When I pointed out the designs were completely different, they agreed to resend the pieces. Great! Although I should mention that the pieces are WAY more distressed looking than what they have pictured which I guess you could chalk up to them being handcrafted but its a rather significant difference in person. They told me that the replacement shipped so I'm thinking we're all set but after a week and nothing was delivered I reached back out. Come to find out it didn't actually ship. Back and forth just trying to get an answer on when it will ship. After days passed they told it would STILL be several more days until it will ship. Fine. Well the replacements came and guess what - wrong pieces again! This time I got the Roman Archers but at a very different scale than the first package - almost like a miniature version. I'm beyond frustrated at this point and they only offered a half refund - considering I paid close to $200 for this, half is still too much to pay for what I got. Keep in mind at this point, its over a month since I ordered so this dragged on and on. In the end they did give me a bigger refund which earns them 1 star rather than the 0 stars I wish I could give them but to pay anything to not receive what you ordered is rather frustrating. Please beware. Update: I see they commented below saying they offered $132 refund out of the $182 (I paid slightly more in reality). Incorrect. They OFFERED a refund of only half ($93). After some back and forth they then AGREED to refund me that amount which I was grateful for.
Response from My Chess SetsNov 18, 2025
Hi Sonya! We’re truly sorry to hear about the frustration you experienced, and we completely understand how disappointing it is when a gift doesn’t arrive exactly as expected. After you notified us that the first set of pieces you received was incorrect, we immediately sent a replacement. Unfortunately, that second set arrived in the wrong size, which was absolutely not the standard we aim to deliver. Rather than make you wait yet another week for a third shipment, we offered a partial refund of $132 (out of the original $182 total). This meant you would only pay $50 for the handcrafted board plus the two sets of pieces you had already received, both of which you were welcome to keep at no cost. We offered the refund immediately no questions asked. If there’s anything more we can do to help, please feel free to reach out directly at any times.