8am MyCaseReviews of mycase.com

The over all Mycase experience is a very good one. Clients enjoy the interface as do attorneys and staff. A few minor changes are needed. For example, The email management program should have an option for all users to choose to share incoming messages and handling without having their own personal and separate email interface. This would allow an attorney's paralegal or assistant to manage his/her attorney's email load through there on Mycase account. At the moment only separate email inboxes are allowed and even if the same email client was synced with each my case user email interface any changes made to that users interface would not be reflected in the managing attorney's interface. Essentially removing the paralegal or assistant's ability to manage the attorneys incoming emails. This same email is lacking in the ability to preview the forwarded emails in a more user-friendly way.

Almost Perfect...Lacking Robust Invoice Customization Feature... The Invoice creation billing functionality does not have much flexibility built in; basically there is one type of invoice that can be generated, and the columns cannot be hidden if you do not want some of the standard activity details to be displayed on the invoice. Additionally there is only one invoice export option and that is to export your invoice as a pdf, why not allow users the ability to export invoices to excel, so they can customize as needed. For such a sophisticated and amazing system in every other respect I am hopeful that the current billing functionality will be improved in the near future to include greater flexibility when it comes to generating invoices.

The software is great. however, there are many times when some help screens do not properly show up on screen and are impossible to read. When I speak to customer service, they truly have nothing helpful to say. That is a big frustration. The software is excellent though.

Very user friendly and great value. Love the document handling capabilitity and ease of merging documents. Calendar management is somewhat weak. Would like the option of showing conflicts on the calendar. Also, when a case closed, all info on the calendar is removed. This makes it impossible when trying to recreate an appointment or court schedule on a past date. Lastly, as the Law Firm Administrator, I would like to have the option of reviewing staff and attorney tasks that are not necessary assigned by me without having myself included in the task. Makes it difficult to manage productivity.

Overall works very well and has most features you will ever need. very intuitive and easy to learn and use.

Mycase is the very best option for a solo practitioner or small firm.

This is not a glowing recommendation because there are a few things that MyCase has done that are great, and a few issues that nagg. An example. Whenever you put your time in on the website, your hourly rate is auto populated, which is great. But when you use the app, you have to remember your rate. Not huge, but obviously they can do it on the web so why not on the app. With that being said they are constantly rolling out new features and I suspect that one day they will fix this issue.

Its easy to use and they are upgrading all the time which is nice.