8am MyCaseReviews of mycase.com

While the software is fine and probably similar to other products, MyCase customer service is purely profit-driven and impersonal. Their billing practices are deceptive and exploitative. MyCase offers a minimal discount for a annual subscription as opposed to a monthly subscription. But if you accept the annual subscription, MyCase will still charge you (large amounts) for users that unexpectedly leave your organization. In short, MyCase profits off of firm personnel changes. They charge you for accounts you don't need. It is a pretty repugnant and predatory practice when you think about it.

Warning to Small Law Firms: MyCase will treat you as little more than a captive source of subscription revenue. Your needs will be sidelined, and you can expect their dismissive support team to ignore concerns while spinning issues to deflect responsibility. For over a year, we've requested that MyCase add a decimal place to the tax field in batch billing to comply with our state’s receipts tax requirement. Without this adjustment, batch billing is impossible for us. Instead, we've had to manually create individual client bills and input the tax by hand—completely negating any efficiency MyCase is supposed to provide. Here is an example of the stock response we get every time we contact MyCase: "Thank you for your email! At this time, I am not aware of any plans to implement further decimal places in batch billing. However, this sounds like a great idea, and I can definitely see how this would benefit your firm and others. While we don't have this functionality currently, it may be something we add in the future as our Product Team is constantly reviewing customer feedback to plan and prioritize our product roadmap. As such, I will be bringing this suggestion to our team for consideration in future updates." Alas, MyCase exemplifies the unfortunate phenomenon of 'enshittification' in the tech industry. Don’t let MyCase lock up your data. Choose an agile, client-focused startup that truly listens and responds to your needs.

We run a well established Law practice, well over 300 open cases at any given time. We signed up with these guys very early on back when they started in Capinteria Ca. Back when customer support was awesome. The problem we are now facing is 2 things and MYCASE refuses to address these issues. 1. Clients try to communicate with you through portal, but you dont get a notification on your phone and this cannot be turned off by mycase. We prefer our clients call the office the old fashion way Monday through friday 9 to 5.. instead at the end of the day, we got a 100+ messages to answer creating lots more work. Something for you bigger firms to think about!!! 2. The docusign element is not compatible with most clients browsers causing a glitch that wont let them sign the retainer. I brought this to customer Support attention and they wanted me to film the client glitch on the clients end rather then sending them a doc to sign to show the problem.. The person i spoke with Ali needs much better training as her solution was not a solution but a good way to chase away our clients!! we are looking for an alternative. I can not recommend this software nor their customer service unfortunately

The sales staff lied about the integration process. We repeatedly told them our concern about the files from existing files would be integrated to the new system. We were assured by sales that files would all be transferred by the integration team only to learn that we would need to hire a third party vendor. Customer service is poor. Sales VP and the salesman refuse to respond. Integration team isnt calling. DO NOT USE THIS COMPANY. Once you sign on you’re nothing to them. Bait and switch tactics

No refunds. Not really good software at all. Poor document automation. No Zapier access either.

This is a closed API program, which means that NOTHING will work with it, the integrations they claim will work, don't. I can't access DropBox without signing in to separate accounts, MyCase will not work with PDFs or Judicial Forms. The desktop add on to work with Word ALSO doesn't work. It's really only redeeming quality is that it's cheap, and they are changing that aspect as well.

MyCase spends most of its time adding and pushing "features" which the do no know how implement and do not work. Please avoid MyCase, especially the accounting module. We've been trying to get this "feature" implemented for 2 months now and it's been one thing after another. I couldnt enter the chart of accounts because I was the accountant, but when I log in, I cant use the accounting module, it is "read only".

1.My firm (practice) pays a monthly membership to MYCASE for a client record and payment portal. 2. Payments are up to date, yet the company, since July 24, 2022, has locked the firm out of the portal for which the company pays a monthly fee. This has caused irreparable harm to the practice. 3. The firm continues to bill the practice and continues to keep, without authorization, confidential information of the firm and its clients. 4. All efforts to speak with the company have been met with sarcasm and childish responses from a person who will only identify himself as __________. He claims to be the company's only representative. 5. This company appears to have to have no management staff or attorneys. 6. The problem is easily resolvable. It is a simple as my firm being permitted to associate a new email address. 7. My law firm has been a customer of this fraudulently operated company for approximately 3 years. 8. The problem is a follows: A fellow lawyer also is Mycase subscriber. His firm and my firm have partnered to handle a case. This means that I can access his MYCASE portal as to the client in issue. When I signed into the shared client portal on Saturday, July 23, 2022, MYCASE then disallowed me from signing into my firm's portal. This is a minor software glitch on the MYCASE side, yet it has done nothing to resolve the problem other than to blame my firm. I can't even convince Mycase to talk on the telephone. There have been approximately 43 emails over approximately 5 days. This is a company which lawyers should avoid!