8am MyCaseReviews of mycase.com

None of their features work for the actual purpose. I have been working with them for over a year and their API does not follow industry standards and they are refusing to correct it. All attempts to troubleshoot end with them wasting your time with countless Tier 1 representatives and never getting you to the person that can actually help. As a Zapier certified expert and decision maker for the law firm CRM I am tired of them wasting my time because they don't want to get me to someone that actually understands the API side.

If you are a lawyer who practices criminal law and needs software that will store and play Axon body camera files, run away! Once you download these files the MyCase cloud will only allow you to use Windows Media Player to view them. As you probably already know, Widows Media Player can't reliably play the audio on Axon body camera mp4 files. You can change your defaults to VLC but it doesn't matter, you can't open from MyCase cloud using any other program. You can open from the MyCase drive using VLC, however, you'll find that the drive cannot retrieve the input to open Axon mp4 files. I don't know why this is. The drive regularly stops syncing with Mycase without warning. As you save your changes editing documents, those changes will be saved to your downloads, not the original file in MyCase. Get ready to accidentally file unfinished drafts because that's just part of the MyCase experience. You're better off keeping everything on your computer, working from your computer, and then putting whatever you file in MyCase after the fact. This inability of the drive to stay synced might be why most Axon body cam can't be played from the drive. Overall, just using your computer and keeping everything on it, is way more functional than paying for the inconvenience of MyCase.

I have used MyCase since 2014 and find their practice management features to be excellent—highly competitive with platforms like Clio and Practice Panther. While I frequently recommend MyCase for case management, I strongly advise against using their website services. Despite sales claims of a 'hands-off' maintenance experience, the reality is that the user must maintain the site themselves after the initial build. Furthermore, MyCase restricts administrative access to the backend, making it impossible to manage your site effectively. While MyCase is a premier solution for managing files, their website services are inefficient and not recommended. The website team when engaged are often rude and the work they do undertake is often sloppy.

Do not recommend! I signed up with mycase as the salesperson led me to believe it would replace my expenses for dropbox in delivering discovery to clients. Uploading documents, especially large files, is extremely slow. Sometimes it would just freeze and the upload would not be completed, so I would have to restart. Whereas uploading any size discovery to Dropbox is almost instantaneous. I chose to cancel after 6 months of my 12 month contract and requested a refund. They refused my request for a refund even though I won't be using their product.

software is not working as advertised. close and case and reopen, all contacts have disappeared. Customer support unable to say why and that I have to reenter all my contacts. Several other problems related to billing. solutions, very cumbersome, added steps to prior billing procedures, and customer support lacks knowledge, answers, and when asked to speak to someone else like a supervisor, customer support person would not give me his name and hung up on me. On the hunt for software that works.

This is a terrible product and the customer service is even worse. I attempted many times to create document templates with merger fields. I inputted the information for the client and many of the fields would not carry over and the code only would show up on the document. I spent more time reviewing to make sure that a code did not appear on the final document than if I had created the document myself. I tried repeatedly to obtain help from mycase support. At one point I was told there was a bug in the system and that the issue would have to go to the tech department and I would receive a call back. Ten days later I called about the status. After a long hold the representative told me that it was still being worked on by tech. I was told they were still working on the "bug". I asked them to give me a new program and I would start again. This was refused. I asked and also emailed for a partial refund and I never heard back. I do not recommend this product!

Horrible customer service!

This software is the worst. We are a team of 5 and have nothing but issues from the start. The salesperson that sold me on this promised the world and then disappeared. The customer service gets a negative review rating. It is impossible getting any assistance from customer service. The rates are not at all competitive and are on par with Clio or Practice Panther, which are much better options. I caution you before purchasing. We will be dropping this service when the subscription is over.