Bee BalmReviews of mybeebalmco.com

Response from Bee BalmMay 14, 2025

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At checkout, every customer can choose between a one-time purchase or a VIP Club membership with lots of benefits. Transparency is very important to us- therefore this option is clearly displayed, and the terms are outlined directly during the checkout process. The VIP Club includes instant 10% savings on your order, a $10 store credit to use anytime, early access to launches, and exclusive member-only offers. The $0.95 fee activated the 10% discount right away, which is why it isn’t refundable- but your $10 credit is still active and ready to use. It’s sad to see that this still left you feeling disappointed, as we’re committed to keeping things transparent and creating an experience that feels fair and easy every step of the way.

Response from Bee BalmMay 14, 2025

Thank you for your honest feedback. We’re genuinely sorry to hear that your experience didn’t feel quite right to you. We always strive for transparency and take every review seriously. Your input helped us double-check all details to ensure everything is aligned and clearly communicated. We went all in to make things right for you with a replacement in addition to a full refund. It’s sad to see that this still didn’t turn things around, especially as we care deeply about creating a supportive and positive experience for every customer.

Response from Bee BalmMay 16, 2025

Thank you for your feedback- it gives us the opportunity to review what happened. Transparency is very important to us, which is why the VIP Club option is clearly shown at checkout. Customers can actively choose between a one-time purchase or the VIP membership by selecting their preferred option before completing the order. All details, including pricing and benefits, are displayed directly below the product price and again at checkout before payment is made. The $0.95 fee activates an instant 10% discount on your order and unlocks access to exclusive offers and early product launches. If you choose to keep the membership after the first month, it renews at $10 per month which is fully converted into store credit. Since the discount is applied right away, the $0.95 fee isn’t refundable. Your $10 store credit becomes available starting in month two, as outlined in the membership terms. We’re sorry to hear that this didn’t meet your expectations. If anything is ever unclear or unresolved, please feel free to contact our customer service team- we’re always happy to help and want to make it right wherever we can.

Response from Bee BalmMay 20, 2025

Thank you so much for your honest feedback and we're genuinely happy to hear how much you love the balms! 💛 We’re sorry to hear the rest of your experience didn’t leave a better impression. Since no order information was provided, we weren’t able to follow up directly to help resolve things more personally. We’re always working to improve response times and overall support, especially during busy times like the holidays, and feedback like this helps us do just that. If there’s ever anything we can support with, we’re always happy to help!

Response from Bee BalmMay 16, 2025

Thank you for your honest feedback! We're sorry to hear that your order took longer than expected. We usually ship to U.S. customers from our U.S. warehouse, but during high-demand periods or with certain items, packages may be fulfilled from other locations. We're continuously working to speed up delivery and improve visibility around tracking. If anything is still unresolved, please feel free to reach out to our customer service team! We’re always happy to help and want to make it right where we can.

Response from Bee BalmMay 16, 2025

Thank you for your feedback. We're sorry to hear that you weren’t happy with your experience. We usually ship orders for our U.S. customers directly from our U.S. warehouse. Since no contact information was provided with your review, we haven’t been able to reach out directly. Please always reach out to our customer service team if something isn’t right- we’re happy to help and always want to make it right!

Response from Bee BalmMay 16, 2025

Thank you for your feedback. We’re sorry to hear that your delivery experience didn’t meet expectations. While we typically ship domestic U.S. orders from our U.S. warehouse, there are exceptions where certain items may be fulfilled from international locations, especially during peak periods or when U.S. stock is temporarily low. We're actively working to improve transparency around this and ensure our delivery estimates reflect those exceptions more clearly. If your order is still in transit or you need support, please don’t hesitate to contact our customer service team- we’re always happy to help and want to make things right wherever we can.

Response from Bee BalmMay 20, 2025

Thank you for your feedback. We’re genuinely sorry that this left you feeling unhappy. We haven’t been able to locate your order based on the information in this review, therefore we were not able to check your order details and what has happened. Customer satisfaction means a lot to us, and our team is always happy to help make things right!