Bee BalmReviews of mybeebalmco.com

Response from Bee BalmNov 9, 2025

Thank you for your honest review, we truly appreciate the chance to learn from your experience. We’re genuinely sorry that two of your applicators arrived damaged. Our request for photos is in place to help us understand what went wrong and improve both packaging and quality control. In this case, we offered a refund as the most efficient way to resolve the issue quickly for you, though we understand this may have felt disappointing. We always want our customers to feel confident ordering from us, and we’ll take your feedback into account as we continue improving our service. If you ever have questions or need support in the future, we’re still here to help.

Response from Bee BalmOct 25, 2025

Thank you so much for your feedback. We’re really sorry to hear that the Strawberry balm didn’t meet your expectations, especially since you’ve loved our other flavors! 💛 That’s definitely not the experience we want to create, and we appreciate you taking the time to share this with us. Your input helps us improve, and we're always happy to offer suggestions or alternatives if you'd like to try something new. We're here to help if there's anything we can do to turn this around for you.

Response from Bee BalmMay 20, 2025

Thank you for your feedback- we're sorry to hear the product didn’t meet your expectations. Our balms are made with propolis and honey to naturally soothe and protect, and they’re designed to deliver long-lasting hydration, especially for dry or chapped lips. We know results can vary from person to person, and we always appreciate honest input. If something doesn’t feel quite right, our team is always happy to help- we want every customer to feel good about their experience with us.

Response from Bee BalmMay 20, 2025

Thank you for your feedback- and we’re genuinely sorry that this left you feeling disappointed. All of our balms come with two applicators, so even if one arrives damaged, a second is always included. This is also outlined in our policies for full transparency. In your case, we did everything we could within those guidelines and even provided a discount code as a gesture of goodwill. We always aim to be fair and supportive, and we’re sorry to hear that this still didn’t meet your expectations.

Response from Bee BalmMay 20, 2025

Thank you for your honest feedback. We’re genuinely sorry that this left you feeling unhappy. We usually ship to U.S. customers from our U.S. warehouse, but for international orders or during periods of high demand, some parcels may be fulfilled from other locations. Since there was no order information provided with your review, we weren’t able to follow up directly. If anything still feels unclear or unresolved, our customer service team is always here and happy to help. Transparency and clear communication matter to us, and we’re always working to improve.