Joanne S.
I’ve tried to resolve the subscription…
I’ve tried to resolve the subscription I paid for, but company say I paid for five balms. On order I paid subscription and they REFUSE to honor their subscriptions. Buyer beware: if you like product order from target or Amazon you’ll be treated fairly. I’ve sent at least 10 or more emails to them and their decision is they owe me nothing. DO NOT SUBSCRIBE: THEY WONT HONOR IT.
Response from Bee BalmDec 22, 2025
Thanks you for your honest feedback. I want to make sure everything is clear and that you feel fully supported. Your order included 4 Bee Balms, and based on the tracking and order information, all 4 were delivered and marked as received, which you also kindly confirmed via email. Regarding your subscription, here’s how it works: When you signed up, the first month was just $0.95, and for that, you received an instant 10% discount on your total order, which saved you around $2 on that purchase. The subscription does not send out automatic products. Instead, it gives you a discount on every future order and builds monthly store credit (from month 2 of the subscription) that you can use whenever you’re ready, choosing only the products and flavors you want. Nothing is shipped without your approval and it’s all in your hands. Since the subscription was cancelled shortly after sign-up, no additional charges or credits were applied beyond that first discount. We’re here to help if you have any other questions or concerns.