Nancy M.
Horrible company asked me for a down…
Horrible company asked me for a down payment for my policy and then in the same month ask for my 1st payment for said policy. And when I go to cancel my policy I am hung up on twice when I finally speak with someone instead of a verbal confirmation for cancellation they ask for a emailed cancellation.
Response from MyAutoGuardMay 25, 2026
We’re sorry to hear about your experience and appreciate your feedback. The initial down payment and subsequent monthly payment schedule are disclosed at the time of enrollment and are part of the standard payment structure for the selected coverage plan which you were told about more than twice in your call and agreed to. We understand, however, that billing timing can sometimes cause confusion and we regret any frustration this may have caused. Regarding your cancellation experience, written cancellation requests are required to ensure proper documentation and account accuracy for both the customer and the company. That said, we understand your concerns regarding the communication experience and take them seriously. We would welcome the opportunity to review your account and assist further. Please contact us directly so we can help address your concerns.