MyAutoGuardReviews of myautoguard.com

Response from MyAutoGuardJul 11, 2026

We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. We understand how frustrating it can be when your vehicle requires repairs. However, coverage is subject to the terms and conditions of the agreement, including the required waiting period before eligible claims may be considered. These provisions are explained during the enrollment process and are also outlined in the service agreement provided to customers. We regret if there was any confusion regarding the claims process and are always looking for ways to improve how we communicate coverage requirements. If you have additional questions about your agreement or would like us to review your account with you, our customer service team would be happy to assist. Thank you for your feedback. No insurance will cover a car that is broke down before you get coverage, so its not useless if you follow the terms and conditions as it works for millions of people. We wish you good luck with the sale.

Response from MyAutoGuardJul 7, 2026

We’re sorry to hear about your experience and appreciate the opportunity to respond. But you DID agreed to it, then changed your mind and your account was cancelled per your request. But in no way were you lied to, this review is completely false and misleading. We respectfully disagree with the statements made in this review. Our records indicate that the enrollment process was conducted in accordance with our standard procedures, and we do not create accounts without authorization. We also take customer communication seriously and regret if you experienced difficulty reaching us. Our customer service team is available to assist customers with questions regarding their accounts, including cancellation requests and account concerns. We have placed over 6 calls to you and you never answer.

Response from MyAutoGuardJun 30, 2026

We’re sorry to hear that you are disappointed with the outcome of your claim and appreciate the opportunity to respond. You told us your car was in great running condition with no problems, however you filed a claim right after the validation period for repairs that your car had present in February. You failed to mention these problems with us when asked and we have proof all of these repairs your car needed BEFORE coverage purchase date. Pre existing problems are not covered as you were advised. We respectfully disagree with the characterization of your experience. Before any claim determination is made, our claims department conducts a thorough review of the repair facility's findings, available vehicle history, prior repair records, maintenance documentation, and the terms of the coverage agreement. In this case, the claim was not denied simply because a repair was requested. The review identified documented conditions that existed prior to the effective date of coverage, as well as other factors relevant to the claim determination under the terms of the agreement. Vehicle protection plans are designed to cover eligible mechanical breakdowns that occur after coverage becomes effective and are not intended to cover pre-existing conditions. We understand this outcome is frustrating and recognize that you disagree with the decision. However, we stand behind the claim review process and the determination based on the documentation available. If you believe additional information or documentation should be considered, our claims team remains available to review it. Thank you for your feedback. Repair records dated 2/20/2025 (124,979 miles) document a dead CUE/radio with communication faults that was diagnosed and repairs declined prior to contract sale. Current failure is consistent with the previously documented condition. Prior repair records document worn stabilizer links requiring replacement before the vehicle was sold. The current steering click is attributable to the same pre-existing condition. Tire pressure monitoring system concerns were diagnosed prior to contract sale, with two TPMS sensors recommended and repairs declined. The current TPMS complaint is a continuation of the previously documented condition. DTC P06DD and a failed oil pressure control solenoid were diagnosed and repairs declined prior to contract sale. The same fault remains present, indicating a pre-existing condition rather than a new mechanical breakdown. Inspection photos show extensive long-term oil saturation and debris accumulation consistent with a pre-existing condition. Additionally, no verifiable maintenance records were provided documenting an oil service between 124,980 and 156,117 miles (over 31,000 miles), as required under the manufacturer's maintenance schedule.

Response from MyAutoGuardJun 29, 2026

We’re sorry to hear that your experience did not meet your expectations. Providing excellent customer service is one of our highest priorities, and we regret that we fell short in your case. However most the time we find these claims to be highly exaggerated. We would appreciate the opportunity to learn more about your experience and address any concerns you may have. Please contact us directly, and a member of our team will be happy to assist you. Thank you for your feedback.

Response from MyAutoGuardJun 29, 2026

We’re sorry to hear about your experience and appreciate the opportunity to clarify. Your statement is false and very misleading. We do not use AI in place of our customer service representatives. While callers are initially greeted by an automated phone menu to help route them to the appropriate department, all customer support and claims assistance are handled by live representatives. We regret if your experience gave a different impression and apologize for any difficulty you may have had reaching the appropriate team member. If you still need assistance, please contact us directly at [email/phone], and one of our representatives will be happy to help. Thank you for your feedback.

Response from MyAutoGuardJun 29, 2026

We’re sorry to hear about your experience and appreciate the opportunity to respond. We respectfully disagree with the characterization of this matter. Coverage eligibility and claim determinations are based on the information available during the review process and the terms of the agreement. When questions arise regarding a vehicle's eligibility or title history, they must be resolved in accordance with the policy provisions before coverage can be applied. Regarding your refund concerns, your agreement was a month-to-month coverage plan. Refund eligibility is governed by the terms of that agreement and is not the same as a prepaid service contract. We understand your disappointment and would be happy to review any additional documentation you believe is relevant. Please contact us directly at so we can further discuss your account.

Response from MyAutoGuardJun 29, 2026

You are not a customer of ours. We respectfully disagree with the statements made in this review. After reviewing our records, we have been unable to locate an account or customer relationship matching the information provided. As a result, we are unable to verify the events described. My Auto Guard does not prevent customers from canceling their coverage. Cancellation requests are handled in accordance with the terms of the applicable agreement, and our team is available to assist customers throughout that process. If this review relates to a My Auto Guard account, we encourage you to contact us directly with your account information so we can investigate and assist. Otherwise, it is possible this review was intended for another company. Thank you.

Response from MyAutoGuardJun 26, 2026

We’re sorry to hear that your experience did not meet your expectations. Providing professional, respectful customer service is a core value of our company, and we take feedback like this seriously. We respectfully disagree with the characterization of our staff, as we strive to treat every customer with courtesy and professionalism. If there was a specific interaction that led to your concerns, we would welcome the opportunity to review it internally and address any issues. Please contact us directly so we can better understand your experience and work toward a resolution. Thank you for your feedback.