MyAutoGuardReviews of myautoguard.com

Response from MyAutoGuardAug 27, 2026

We’re sorry to hear you’re unhappy with the outcome of your claim. However, making payments and maintaining an active service contract does not automatically mean every mechanical failure is eligible for coverage. In this case, the claim was reviewed and denied because the transmission failure was determined to be pre-existing, meaning the condition existed prior to the applicable coverage. The vehicle’s service history also did not show that the transmission had been serviced at the manufacturer-recommended intervals. We understand how frustrating it is to have a major repair denied, especially after maintaining coverage for over a year. However, we are required to administer every claim according to the terms of the service contract and cannot authorize a failure that falls outside those terms. We would be happy to review the claim with you and explain the specific findings that resulted in the denial.

Response from MyAutoGuardAug 22, 2026

We're sorry there was a misunderstanding regarding the type of coverage being offered on your end. My Auto Guard provides vehicle service contracts designed to help with covered mechanical breakdowns; we are not an auto insurance company. We certainly understand if this type of coverage isn't what you were looking for. Since a public review is not the appropriate place to process or verify an account cancellation or refund, please contact our customer service department directly so your request can be reviewed and handled according to the terms of your agreement. We appreciate your feedback and regret the confusion, ask questions before buying things in the future.

Response from MyAutoGuardAug 18, 2026

We dont do any robocall marketing. Think you are mistaking, got the wrong company. We are an inbound center running national TV commercials and dont robo dial.

Response from MyAutoGuardAug 11, 2026

We're sorry to hear that you were dissatisfied with your experience. However, we respectfully disagree with several statements made in your review. Your daddy's car is 23 years old, we select the highest level of coverage the vehicle qualifies for and give you 30 days to review the plan to make sure it fits your needs. Iit is not just a powertrain coverage, its an enhanced policy that covers much more than the powertrain and reviewed the call and your daddy was told exactly what it was, so there were no lies told as stated in this review. The coverage provided under any My Auto Guard plan is determined by the specific service agreement selected at the time of enrollment. Covered components, exclusions, and benefits are outlined in the contract that is provided to every customer. While we regret that the coverage did not meet your expectations, claim determinations are made according to the terms of the agreement—not after the fact. Regarding your cancellation, the final odometer reading is a standard contractual requirement used to accurately process cancellations. This helps ensure the account is closed correctly and consistently for all customers. We understand that unexpected repairs can be frustrating, and we're sorry this experience did not meet your expectations. We appreciate your feedback and wish you and your father the very best moving forward.

Response from MyAutoGuardAug 4, 2026

We're sorry to hear that you feel this way. However, we respectfully disagree with the characterization of your experience. After reviewing your account, it appears there was a misunderstanding regarding the oil change benefit rather than any misrepresentation of your coverage. We understand how frustrating misunderstandings can be, and we regret that your expectations did not align with the terms of your service agreement. Our goal is to be transparent about the benefits and coverage provided under each plan, and our customer service team is always available to explain any questions regarding your agreement. If there are still unresolved concerns, we encourage you to contact us directly so we can review your account and provide any additional clarification.

Response from MyAutoGuardJul 29, 2026

Absolutely false, you were told about the wait period in which you said you cant do, so the policy was cancelled same day. Nothing deceptive at all, have a great day

Response from MyAutoGuardJul 29, 2026

We're sorry to hear that your enrollment experience did not meet your expectations. We strive to provide an accurate and professional experience for every customer, and we regret that errors during the enrollment process affected your confidence in us. We understand how frustrating it can be to have corrections made to your account and then experience delays in receiving updated documentation. While adjustments to policy information can sometimes require additional processing time before revised documents are generated and delivered, we recognize that clear communication throughout that process is important. We appreciate you bringing these concerns to our attention, as they help us improve our training and processes. If there are any outstanding issues with your account or documentation, we encourage you to contact our customer service team so we can ensure everything is accurate and fully resolved.

Response from MyAutoGuardJul 28, 2026

dont think you know what you are talking about.