Ken
Continuity and follow up.
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to. Of course, when I upgraded, that reimbursement I expected in February will no longer be paid, despite it occurring under the old plan. Finally, when a rep tells me that someone will contact me about double payments, and I submit proof of that payment, I expect a call back.
Response from MyAutoGuardMay 4, 2026
Thank you for your detailed feedback—we appreciate you bringing these concerns to our attention. We understand the importance of consistent communication, especially when it comes to reimbursements and billing matters. Expectations set by our team should always be followed through, and we regret any breakdown in that process. Please reach out to us so we can assist you directly and provide clarity. Thank you again for your feedback as we continue working to improve the customer experience.