David
My application for two My Arrival Cards…
My application for two My Arrival Cards was forwarded approximately 8 weeks ago with payment. The applications were "still progressing" I hadn't heard anything until I sent a message stating my concerns for our trip with less than 48 hours before departure. Within 2 hours I had received a reply stating they had been finalized, along with purchases of Visa's shortly after.
Response from MyArrivalOct 5, 2026
Thank you for your feedback and for sharing your experience David. We’re pleased to hear that your applications were finalized in time for your trip and that our team was able to respond quickly when you reached out. We’d also like to explain why applications can sometimes remain “in progress” for a period of time. We offer an early submission service, but we intentionally process and finalize arrival cards closer to the traveller’s arrival date. This is because arrival cards can have a limited period of validity, and we want to make sure the documents remain valid and usable when you arrive in the relevant country. We completely understand that seeing an application still progressing close to departure can cause some concern, which is why our support team is available to assist and provide updates whenever needed. We wish you a wonderful trip! ✈️