My MuseReviews of my-muse.ai

Response from My MuseOct 19, 2026

Dear Viewer! Thank you so much for sharing your experience, and we sincerely apologize for the trouble you've had logging in and for how hard it was to find a way to reach us. We completely understand how frustrating this is, especially since you enjoyed the content when you could access it. We'd really like to help. Please write to us at [email protected], and we'll review your case and give you clear, step-by-step instructions to get back into your account, so you can watch our content again as soon as possible. If you'd also like to cancel, just let us know and we'll guide you through that too. 🎬✨ Thank you for your patience and understanding. We're always here to help! Best wishes, 💜 My Muse Support Team

Response from My MuseSep 10, 2026

Dear Viewer! Thank you so much for taking the time to share your feedback with us — we truly appreciate it, and we're sorry to hear you came away with this impression of our pricing policy. We want you to know that our content is created with a huge amount of care and effort, and our pricing is meant to reflect the work that goes into it. That said, we also offer several different subscription plans, as well as the option to earn rewards by watching content for free, so there's flexibility depending on what works best for you. We also want to be completely clear: we never charge or deduct funds without your consent. If something felt off, we absolutely want to look into it. We're sorry to hear you've decided to leave our service — that's genuinely disappointing to hear, and we'd love the chance to make things right if possible. In the meantime, we'll promptly check the status of your subscription and provide clear, step-by-step instructions for cancelling it, so the process is as smooth as possible for you. If you'd be open to it, please reach out to us at [email protected] — we'd really appreciate the opportunity to look into your specific case in more detail and give you thorough, transparent information so you can make the best decision for yourself. Thank you again for your honesty, and we hope to hear from you soon. Warm regards, 💜 My Muse Support Team

Response from My MuseJul 14, 2026

Kære seer! Tak for din interesse i vores service og for at gøre os opmærksomme på denne situation. Vi beklager oprigtigt de problemer, du har oplevet. Vi har tidligere bedt om nogle yderligere oplysninger, men desværre har vi endnu ikke modtaget et svar fra dig. Uden disse oplysninger har vi ikke mulighed for at bekræfte din konto og undersøge din sag grundigt. Du kan være helt tryg ved, at vi ikke opbevarer brugernes personlige oplysninger eller betalingsoplysninger i vores system, og vi opkræver aldrig betaling uden brugerens udtrykkelige samtykke og bekræftelse i overensstemmelse med vores servicevilkår. Din sag er meget vigtig for os, og vi prioriterer altid denne type henvendelser. Vi vil sætte stor pris på, hvis du sender alle relevante oplysninger til [email protected], så vi kan undersøge din sag hurtigst muligt. For at hjælpe os med at identificere din henvendelse hurtigere, bedes du skrive "Trustpilot" i begyndelsen af emnefeltet i din e-mail. Hvis du kontakter os, kan vi også give dig oplysninger om status for dit abonnement og bekræfte, at ingen af dine personlige oplysninger er blevet anvendt af vores service. Derudover vil vi med glæde præsentere dig for vores nyeste indhold og tilbyde en alternativ løsning, så du igen kan få glæde af vores historier og nyde vores service. Vi vil sætte stor pris på at høre fra dig og modtage din feedback. Tak for din tålmodighed og forståelse. Vi ser frem til at høre fra dig og vil gøre vores allerbedste for at hjælpe dig så hurtigt som muligt. Med venlig hilsen, 💜 My Muse Support Team