Jordan R.
Time consuming, but resolved!!
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mounted backwards, more of an asthetics issue than anything, but they have agreed to issue a $75 refund for the cause. Time consuming ordeal, 4 out of 5 stars.
Response from MXwrapsFeb 10, 2026
Thank you for the honest review — we appreciate you taking the time to update it. We apologize for the delay in communication and the initial inconvenience. Situations like the holiday batch you mentioned are exactly where we’ve been tightening our processes to prevent repeat issues. We’re glad we were able to get everything resolved, issue the partial refund, and make it right. Feedback like this helps us identify friction points and improve both response times and order accuracy moving forward. If you need anything else, we’re here to help.