MuviReviews of muvi.com

0/10 Do Not Recommend this company at any capacity. I have spent over $800 on their platform and have not received the services that they “provide”. Customer service reps are rude and the support team doesn’t care for client concerns. They just want your monthly subscriptions and they don’t care about the services that they are supposed to offer you after that. I have requested my refund from them several times and now I am disputing with my bank and filing a police report.

Based on our direct experience, our engagement with Muvi.com has been characterized by consistent communication failures, opaque billing practices, and a concerning lack of professionalism. I strongly advise businesses to carefully evaluate this vendor against the following operational realities before signing a contract. Chronic Communication and SLA Failures The most critical issue is the vendor's inability to adhere to basic communication standards. Support consistently breaches the contractually obligated 48-hour response Service Level Agreement (SLA). Furthermore, account representatives have failed to attend scheduled meetings on time and routinely neglect to send promised follow-up documentation, resulting in severe project delays. Unprepared Account Management There is a distinct disconnect between the vendor's team and their clients' actual agreements. In direct consultations, their representatives lacked foundational knowledge of our contract, at one point being completely unaware that mobile apps were already included in our service package. This lack of preparation wastes time and erodes trust. Opaque and Inefficient Pricing Requesting project estimations is a highly inefficient process. It took two weeks to receive a pricing estimate for an addition to our service, which ultimately resulted in an unexplained, seemingly arbitrary quote of $14,000. No itemized justification or breakdown of this cost was provided, reflecting very poor commercial transparency. Technical Inflexibility From a product standpoint, the platform proved far too rigid for specific media needs. We required an audio-focused application, but the platform's architecture mandated the inclusion of visual assets, which severely degraded the user interface. When we requested that the image requirements be removed, their development team dismissed the task as "too much work," offering zero viable technical workarounds to accommodate the client's needs. Conclusion If your business requires reliable support, transparent pricing, and a flexible technical team, Muvi.com fails to meet those baseline professional standards. Please, stay as far as you can from this platform

Don't ever sign up with Muvi! Owned and operated by people in India. Greedy and The worst customer care ever! They charge you while you're STILL in the 14 days FREE trial period. You subscribe thinking they will charge you after the 14 days FREE trial, But they charge you immediately, and stop responding to any requests for refund made within four days while you're still within the 14 days FREE period! Nothing a decent AMERICAN Company would do! Now, they want to give me credit in case I would want to use their product IN THE FUTURE!! Well, I will never ever use their product! I dodged a bullet! They are so greedy! They should learn how decent American companies conduct business! And it was only 99$ that they refuse to refund! What would they have done if it was the more expensive product? STINGY and Scary!

Muvi has a lot of potential, but falls well short in execution of promised delivery of services. Customer service is awful and very inconsistent. They have no problem taking your money even though they haven't corrected issues which cause current customers to cancel subscriptions.

If you are an American company do not use this platform. The communication/language barrier is a huge issue on top of them having potentially the most poorly build product I have ever seen or worked with. It is almost unusable and definitely unusable for a company with a large customer base. In our situation, we were trying to migrate from another platform to Muvi (they were the only ones offering a tiered content option at the time) and to say it was a difficult process would be an understatement. We could not communicate anything technical and this resulted in major miscommunications. They sent our launch emails and access to our platform to the wrong list of over 1,000 users, absolutely horrific scenario. Nobody read the emails I sent, when there were 4+ Muvi employees on every email chain. It generally took well over 48 hours at least, sometimes over a week to hear back regarding urgent matters because they also work on India time. The platform as a whole is really, really poorly build and you will experience that first hand when you start to build off their templates and it looks like someone's first css project. The front end looks like the templates were thrown together on html/css in a good 15min. You will also likely not be able to make easy modifications to their html/css files. You are required to put in support tickets regarding any issues and they often take days to resolve, often issues related to the poorly written code, nothing you can fix. What takes the cake is that we did not go through with the migration after one too many major communication errors and other issues. They will not give us our $4,000 back that we paid for the migration. Most other platforms offer free migrations. Can't get anyone to write me back, nothing. I hope this saves something the time, effort, energy and funds that we lost while trying to work with them and I hope they do better by their customers.

I'm a professional web developer and I was hired by a client to create a Muvi account for them. The whole platform is so bad it's nearly unusable. I recommend to avoid it at all costs. I was working from a built-in template. I thought it would be easy to make some changes. Aesthetic CSS changes are easy enough to make as they give you access to the template files. The template is completely inflexible - your website will NOT look how you want it. If visuals are not important to you, then by all means use Muvi. If you are looking for a professional looking website, then avoid avoid avoid. Muvi comes with a "Visual Editor", which I think is supposed to be similar to Wix, Webflow etc.. It is not. It does not work, not one bit. You can not edit anything with it. Customer service When you choose to engage with the constant live chat popups, you are greeted with people with fake names and stock images. They provide no help whatsoever other than linking to support articles. They always direct you to submit a ticket, which from experience they can take days to come back to you from. I had a serious issue - my film costs were not showing. Pretty crucial to the running of the site. I was told to submit a ticket, which like I said, can take days to get resolved - leaving this client another few days without the site up and live. Your site will be littered with warnings and bits of text that make no sense, and you can't change. I was really disappointed in this product, 100%. Considering prices START at $400/month, Muvi really need to up their game. AVOID