MuukalOpticalReviews of muukal.com

Response from MuukalOpticalDec 23, 2021

Dear Gwendolyn,We are very sorry for your experience, this is totally a misunderstanding, because the system has a bug, so we generated the second waybill for you, but the system shows the first waybill, your new waybill is: https://t.17track.net/en#nums=SF6043286552043,we believe it will be delivered soon,hope your understanding and wish you all the best.Please feel free to contact us if you meet any problems, we will solve it for you, thank you again

Response from MuukalOpticalOct 9, 2021

Dear Janet,we are very sorry. The price of your order is 140 US dollars. According to the company’s policy, we have given a full credit, which is 140 US dollars, because customers will choose other frames or lenses. So give full credit is easy and fast, but we will refund if the customer does not want to use the coupon,We checked the prescription and analyzed the size of the frame. You accepted it, but you refused to accept the $140. And refuse to return them back,we feel so sorry.

Response from MuukalOpticalOct 8, 2021

Dear customer,please don’t worry, we can definitely remake it if the prescription is wrong, you can also replace the frame if you don’t like the frame you have received, please feel free to contact us. Our email address is [email protected], and we will try our best to solve the problem, thanks again for your suggestion.