MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
I received my glasses after waiting almost a month for the prescription to be totally off. I can't even wear them.
Response from MuukalOpticalOct 4, 2022
Hi Catherine.We got in touch with you the first time we received the comments. Your order is worth $20, including two pairs of beautiful glasses. When we said we would solve the problem for you, but first you need to send the original prescription, but you refused. OK, we just want to solve the problem. Sorry
c. B.
I received my glasses broken, I reached out and nothing Never ever received a reply from you. Resend the email please Nothing in the spam folder either Run away from this company. Use eyebuy or any other company but this one. You receive broken cheap glasses and you are told you won't get anything done to fix that until you leave a positive review. I'm talking to my lawyer
Response from MuukalOpticalSep 24, 2022
Hello, first of all we can definitely remake or refund, we just need you to send pictures of the damaged glasses, but you turn a blind eye and keep accusing us, we don't know what we did wrong, second, when we got in touch, you still refuse to talk to us about the order, your order is only $21, we are not afraid to remake, we have no idea what you want to do now, sorry
customer
I got the completely wrong prescription
Response from MuukalOpticalSep 17, 2022
Hi Katie, we asked you for the correct prescription as soon as we saw your comment, but did not receive your reply, we are willing to remake it for you, but first you need to send us the correct prescription, thank you
Alice
I would give you less if possible. I STILL have not received glasses ordered in July. So disappointing. Will NEVER order from you again.
Response from MuukalOpticalSep 10, 2022
Hello Alice, your package failed to be delivered on August 15th, we promised you to remake it on August 22nd, and have already sent the second package on August 29th, the tracking link is: https://t. 17track.net/en#nums=LB425165995US Believe it will be delivered soon, we are very sorry, it's not that we ignored you..
Kathy
Updated: Was contacted by company and was offered a remake of glasses that I didn’t have an issue with. Why would I want two pair of the same glasses? The one pair in question clearly isn’t correct. They wanted me to pay to return them so they could check them. I KNOW I can’t read with them. Previous review: I ordered two pair of glasses. One pair is fine while the other one I cannot read out of (progressives). I've been emailing customer support with no resolution as of today. This has been ongoing for over a week now.
Response from MuukalOpticalSep 10, 2022
Hello, you bought two glasses, one is perfect, the other needs to be lifted up to see the reading part, so this is obviously caused by OC HEIGHT, we need you to measure or give us suggestions for improvement, but you keep saying the prescription is wrong and we don't know how to do next step....Just to be on the safe side, we were willing to remake a perfect pair again, but you refused.sorry.
Vicki
UPDATE....After editing my review I was contacted via email and text asking what exactly I wanted. I responded and was sent the following reply..."Hello, first of all, we insist that we can only refund 18 dollars, metallic green is no problem, second, we don't care about your one-star review, so you decide that to accept 18 dollars refund or not , thank you" This is how they treat their customers. BEWARE!! Wish I coukd give zero stars! EDITED....As you can see from their response, their customer service is top notch!! I asked for a 50% refund on the 2 pairs that were described incorrectly to resolve the problem. I didn't ask for a free order. You should stand by your product. It's sad that it takes a bad review to get a response from them. Maybe they could respond to the email I sent instead. Order from somewhere else and save your money. Two of the pairs I ordered are not as described on their website. I asked for a refund, as their policy states no questions asked refund. I was given the run around and was told "you get what you see" and that "it isn't their problem". I asked for 50% refund, as their policy states on their site, and now they will not respond to my emails. Poor company and rude.
Response from MuukalOpticalAug 25, 2022
Hello Vicki, at the beginning, you asked us to refund 50% unconditionally, the reason is that it is ridiculous "metal green" instead of "green", but our website shows beautiful metal green, after we refuse, you can ask for less refund, we understand that you are not a real customer, but a blackmailer who wants to get the entire order for free, we only serve real customers, not bargain with you, if you think there is really a problem with our package, then please return back instead of wanting to get everything for free, it's not fair and we don't welcome such customers, thank you
amy B.
The lense i ordered and paid over $100 doesn't have the pink tint for sunlight. Frames huge!! Very disappointed. Will never order from company again. Will never wear theses.
Response from MuukalOpticalAug 7, 2022
Hello Amy, we are sorry to bring you a bad experience, but each of our glasses is sent after strict testing, so it is absolutely impossible that it is not Photochromic. As for the large frame, we want to say yes, this heart-shaped glasses is large. You can know the size by looking at the description on the website. This does not mean that we have deceived you. In fact, the frame is large. Thank you
Angie J.
This company is a joke. Do not waste your money. We ordered bifocal sunglasses and they were not correct. This company said, "you get what you get". Do not use them.
Response from MuukalOpticalJul 13, 2022
Hello Austin, you didn't even contact us after you received the package, you went to complain to us, the reason is that what you received did not match the description, we contacted you quickly , we hope you can send pictures or something show what the delivered glasses look like, but you didn't provide anything from start to finish, it's just emphasizing that what you received was not what you bought, We promise that you can contact us if you need to remake, but so far, we have not received any information from you
