Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
muukal.com
Website
muukal.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I WILL NOT be buying from them again. Got a pair of sunglasses and they either put the wrong prescription on the wrong lens or they are just crap. Sent a email to customer service and they wanted to know why it was their fault and denied refund. Well first of all you obviously can’t read a prescription, and you don’t tell loyal customers that. The first set of glasses I got were perfectly fine with the SAME prescription! So don’t tell me it was my fault. Will not be giving them my business EVER again. By the way learn to type in ENGLISH if your going to sell your product to Americans
Response from MuukalOpticalMay 20, 2023
Sorry, first you need to tell us your order number, otherwise we wouldn't even know who you are? thank you
NI
Ninder
I ordered color changing eyeglasses
I ordered color changing eyeglasses, they were not at all helpful.
The lenses don't change color in the sun. Waste of time because I already have regular sunglasses.
Now I'm out money
Response from MuukalOpticalMay 16, 2023
Hello, Photochromic has two characteristics. First, it will take 10 minutes to be exposed to light to change the color. The stronger the light, the darker the color. Second, the photochromic is not tinted sunglasses, and it cannot be as dark as sunglasses. Our lenses will be tested more than three times before they are sent out. They are definitely made according to the customer’s require. You can check it again,thank you so much.
The easiest way to test is, when your glasses are exposed to strong light for 10 minutes,walk into the room quickly, put the lens on the white paper, you will see the color of the lens clearly, thank you
If everything proves to be a mistake made by us, we will make a new order. Thank you for your understanding
ML
Michelle L.
Very rude and nasty attitude
When I ordered and when I paid, I realized that the set I wanted for sunglasses what not being tinted, I emailed and text messaged and finally an email came back saying I couldn't change my order but they are inexpensive just order again, that was rude, and truly shocking attitude. Was NOT pleased 😠
Response from MuukalOpticalMar 30, 2023
Sorry, you told us after you received the package that you needed sunglasses, but you purchased clear glasses and paid the clear lenses price. Therefore, you need sunglasses, and we will give you a coupon to purchase them again. Sorry
RB
Roxi B.
Horrible customer service! I lost $88 with no glasses I can see out of!
They didn’t check my uploaded prescription and wouldn’t fix it! I have 6 pair of glasses I can’t wear. Told me they would fix 3 then said the ones I picked were out of stock now. But they still sale them online. Told me to mail them back for refund it cost as much to mail them back as it did to purchase them. Now they haven’t done anything at all to fix the situation! Customer service sucks! Now I have to buy new glasses again out of $88 from them! With NO GLASSES FROM THEM! I do not recommend them at all! Buyers BEWARE! There website states they check your uploaded doctors prescription! They failed to do so!
Response from MuukalOpticalMar 11, 2023
Sorry, you filled in the wrong prescription, so we absolutely sent three pairs for free, but you said no, we should send all, which is not in line with the company's policy. When the customer filled in the wrong RX, we will make half of the order for free, but not all. You submitted the case of PayPal, but PayPal thought we were correct, so returned the money back to us, we just want to tell everyone the truth, thank you
CU
Customer
I have not received my glasses
I have not received my glasses
Response from MuukalOpticalNov 5, 2022
https://www.muukal.com/track/index/shippingno/93001903225812000030253499
Sorry your package was delivered on October 29th, if you encounter any problem, you can contact us at the first time, we will solve it for you, thank you
CU
customer
Glasses prescription made incorrectly, won't fix until I change/delete my review, I requested a return label and was ignored. Harassed after I disputed the charges on my card
I ordered two pairs of glasses. One pair, my sunglasses, I can see just fine. The second pair, the regular glasses, I cannot. The vision is 'off' and I had a headache in less than 15-20 minutes. I can't wear them at all.
I am extremely unsatisfied with their response of "it may be the shape of the glasses". No, it is not. I have glasses in 4 different shapes and I see just fine out of all of them.
I ordered a pair from a different company and had a similar issue; they made the same claim. I argued, they had me send them in to a third party to be checked. Low and behold, they were made incorrectly and they needed to remake them.
So, NO the shape is not playing a part of them making me feel ill.
***EDIT***
They refused to check or remake my glasses until I changed my review here. I then requested a label to return both pairs ,that I no longer wanted them because I will not change my review because they have not fixed my issue.
They ignored me completely. They did not respond to my email. I waited over a week. I should not have to ask twice for a return label. I called and disputed the charge with my cc company. This company is horrid. They don't even email me they are text messaging my personal cell phone.
Response from MuukalOpticalNov 4, 2022
Hello, we have promised to remake it for you, and we have not asked you to test it. How about other companies has nothing to do with us, does it? We're remaking it for you, but you're rushing to write a bad review, that's really not good, sorry
EK
Eli K.
NOT GOOD!
Ordered two pairs of glasses, submitted my prescription in hopes that this could be good deal. Had to wait over two weeks and when I finally received the glasses both of them are incorrect. I cannot see with neither one of them. Both pairs make me almost blind in my right eye and I can’t focus on anything while wearing the glasses. Wanted refund but they demand more money out of pocket for shipping in order for them to release my refund. Even tho they provided me with unusable glasses. After I raised concern over this they ghosted me and stopped replying to emails. I’ll have to report them as fraud to my credit card company in order to get my money back. 100% do not recommend.
EDIT: This company keeps on suggesting that I’ve made a mistake while filling out prescription and PD information. I had to go back to my optician and I had my PD rechecked. It came out to 62 and I’ve filled out 63. So 1mm difference. The seller claims at their website that up to 2mm difference isn’t a problem. So please stop suggesting that I have somehow made a mistake.
Response from MuukalOpticalNov 1, 2022
Hello, as we said, customers like you are not the first one, the prescription looks correct, but the PD needs to be tested, we have an Australian customer who bought 5 pairs of progressive glasses all wrong, and the prescription is really correct, She insisted that everything was correct, but she sent us her old glasses, and the PD was 57 through testing, but she filled in 63, it's not that we don't want to solve the problem, it's that you didn't find the problem at all and said It's all our fault, it's not fair, we don't want to make any trouble, we're definitely willing to remake, just need you to test your PD again, thank you
KM
Kristy M.
One of the pairs of glasses were…
One of the pairs of glasses were broken. I sent in photos of the broken oair and I have heard nothing. About replacing them.
Response from MuukalOpticalOct 17, 2022
Hi Kristy,We have replied to your email and sent the replacement glasses. The tracking link is: https://t.17track.net/en?v=2#nums=SF6043453444125
we believe it will be delivered soon, thank you
Hello, because this case is a misunderstanding caused by your failure to receive our email. In the fact, we have already sent your package, so we hope you can change or delete comments, because it is not true, we will appreciate that so much.
