MuukalOpticalReviews of muukal.com

Update Jan 2024 you stated "Sorry, we don't know who you are, but we will never deceive an honest customer." well if you didn't know me, I didn't contact you???you didn't have any idea what the problem was how could I send 2 pairs of glasses back to you, with tracking and photos, and PayPal refunded me for 2glasses, 1 broke the other wrong prescription - Case Status:Closed The case was closed in your favour based on the information provided. We've issued a refund of $37.33 USD to you Update what a load of rubbish. I have email after email from you, photographs of broken glasses, threats etc. PayPal is involved as I have sent the faulty goods back to you. Do not buy from these people. Update, been sent email now to take this down or I won't get the 25 dollar refund....... From: Sent: Sunday, October 8, 2023 1:30:3 Subject: 12xxxxxxxxxxxx The total amount of your order is 80.49 US dollars, and the shipping cost cannot be included. Your shipping cost is 19.95 US dollars, so the price of your 5 pairs of glasses is 60.54 US dollars. Because you used a discount from BOGO, the two glasses are approximately equivalent to 24 US dollars, We don't want to get entangled with you (and we have already sent the replacement glasses and it shows that they have been delivered. We will refund $25 to end all of this. You can purchase glasses from any company, but not from us, We don't welcome customers like you). You need to delete the comment first, and we will refund $25 tomorrow. Thank you Your sincerelyxxxxxx Be honest rather clever But of a laugh 🤔 I WILL NOT BE BLACKMAILED. One more thing, at the bottom of your emails you put BE HONEST, Rather clever 😂😂😂😂😂 DO YOU UNDERSTAND THE MEANING OF THE WORD - honest /ˈɒnɪst/ adjective adjective: honest free of deceit; truthful and sincere. You really write a load of rubbish. Sorry, we don't know who you are, but we will never deceive an honest customer. - if you don't know who I am how can you return emails. Thank you If you are Sharon Cook, then we will understand that you did not contact us at all and requested a refund of half. - so I didn't contact you - then how did I get an email from you finally this morning asking for more pictures of the broken glasses. We do not even know the reason, so we are unable to meet your request - oh please stop making me laugh - do not know reason, 5 emails sent, form completed, 1 email telling me the replacement glasses Sent, contact with PayPal that you want me to return glasses even though they are broke and you don't know who I am. Liars thieves. Don't know who I am, you have replied to emails this morning, after I emailed, phoned you at the beginning of the week because 1 pair of glasses broke, and a pair foc for the ones you made with the wrong prescription has not arrived. So don't say you don't know who I am or what I am talking about. This ring a bell " Hello, we have sent your package again on September 24th, this is the tracking number xxxxxxxxxxxxxxzzs, and the logistics shows that it has been delivered. And, could you please send us a photo of broken glasses? Thank you. I sent photographs on Wednesday, no glasses arrived. You answer an email today asking for photis that I have already sent. You are rude. Your website states #3-Month Warranty We provide a 3-month warranty that offers a one-time replacement pair within 90 days of receipt for clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. Issues Caused by muukal.com Damaged Within 3 Months We will remake and resend you a replacement for free If your glasses are broken due to the defects in material and workmanship within 90 days of receipt. Or if you prefer discount code to purchase new styles, we'd love to offer it." but you do not honour that statement. So stop lying. 5 pairs of glasses that took a long time to arrive. When they did 1 pair was completely wrong, I couldn't see out of them and they told me it was the shape!!!! I had the lenses in them verified by an optician and they WERE NOT MY PRESCRIPTION. I emailed them and they said they would send another pair, NOTHING HAS ARRIVED. Then wore another pair, lenses OK but the arm fell off. I emailed them again, nothing, emailed everywhere, nothing. I then sent the case to PayPal, and they then said send 2 pairs back to China and I will get a refund. Bit ridiculous really, the cost of shipping them will be more than the glasses. DO NOT USE AVOID Love your update so if I were to provide proof that payment was taken from my account to pay you and that I have all the paypal emails to get the money from you, the dhl pod for delivery you still would deny I bought off you. I am thankful my review has been see by over 1000 people in USA and AU and all with the same experience

I ordered 2 pair of progressive lenses. One came with the bottom prescription wrong for the right eye. They were unwearable. When I contacted customer service, I was told to adjust them. That did not work. The 2nd pair came several weeks later. The Upper left eye was incorrect. AGain, unwearable. I never received ANY reply concerning this pair. I have asked for directions on returning the glasses and have NOT gotten a reply. They offered me $35 in restitution to keep the glasses. DO NOT ORDER FROM THIS COMPANY.

No recibi el pedido

This company, if you want to call it a company. More like a scam. I have been waiting for my glasses now for several weeks. Tried to cancel my order and when the customer service responded they said my glasses had shipped. They had not shipped only a label was made and now that label is just sitting in this so called companies warehouse. Now I can not get anyone to answer me about the issue with my order. I guess 100.00 down the drain

It is like the bifocal part is not hitting in the right spot. They do not fit my nose properly. The prescription does not seem correct. I will be taking them to the optician to see.

I have bought glasses from eyebuydirect.com and the prescription was perfect. I thought I would try Muukal and the prescription is off I can’t wear them because all 4 are slightly off and give me a headache. I put my prescription in perfectly and the lenses are not right.

Liar, liar pants on fire. I ordered 3 pair of glasses and loved them. Because I only had another week to order with my prescription and knowing that I'd worn the same prescription for 20 years, I decided to order another 3/$119.00 pair. WHAT! A!! MISTAKE!!! They came with totally WRONG prescriptions. I contacted them within a couple days, to replace.... they acknowledged they'd made a mistake, but then refused to replace them. They argued with me. Said to just wear the wrong prescriptions. Einstein's there. They tried to refund me 60.00.... I paid them 119.00. They finally told me they'd send me ONE pair... but those never showed up... but today, after dozens of text messages and many phone calls... NOTHING!! So, essentially, I paid double for my first 3 pairs, and they abandoned me on the second three. SO be aware!! They DO NOT stand behind their guarantee. Liar liar, pants on fire. They turned to extortion to get me to take this down. just goes to show what liar/scammers they are. They told me the mistake was theirs, but now all of a sudden, when I post a negative report, tell me the mistake was mine... and offered to give me a discount on more glasses... as if ...

My glasses are way off. I have progressive lenses and cannot see up close at all. One pair I had made as sunglasses and those are the worst. I contacted customer service and they said that my lenses are correct, but the frames are too small for what I am used to. I sent a picture of myself in a pair the same size that I had from a few years ago, and they are fine other than the change in prescription. They said they would send me one pair close to the size of the frame I have now (they would choose them, so I wouldn't even know what they look like), or $60 refund (I paid $129) or I could return them at my expense for a refund. I researched the reviews before I purchased, but took a chance and now regret it. Added 10/5/23 - I have other glasses that I wore in the past that are the same size as the frames, as I sent pictures also, so it's not the frames, it's the lenses are not correct. Oh, and the only way I would get a refund of any kind, I had to delete my review.