MuukalOpticalReviews of muukal.com

BUYER BEWARE. Ordered 2 regular glasses and 2 sunglasses....all prescription. The glasses are ok but the sunglasses were horrible. One set of lenses (in the large sunglasses) were obviously wrong and the frames on the others were bent out of shape. I talked to customer service. They offered to replace but not with the glasses I ordered. They said the oversized couldn't use progressive lenses (even though they were advertised as suitable for progressive). I asked if they could've put the wrong prescription by accident. They didn't even address this. It was all over email and wouldn't call me as I asked them to several times. They told me to pick other frames and they would redo them for free. I picked 3 others and asked if they would work. They didn't address my question but came back with 3 other frames that were my only options. They have about 45 choices for women's sunglasses and I only could do 3. The customer service didn't respond to my questions or my plea to call me. Finally they said I could send them back for a full refund but I would need to pay shipping and customs or they would refund a flat fee that was lower than I paid. It was an extremely unpleasant experience .

After waiting for a decent pair of glasses for three months, no resolution. I am on a fixed income and I do look for bargains. This was a waste of time and money. I don't recommend this company. I will donate these glasses to people who cannot afford them and save up to purchase glasses that I can use to read. All of sudden my face is too small for aviators glasses and I have worn them for years. Saying we can not help you because you filed a complaint with PayPal and it must be removed before we can remake glasses and only two pair and cheapest frames.

This company is the absolute worst company I have ever dealt with. They stated there would be a delay in shipping if ordered in the middle of February however they should have said if ordered in February due to the fact they don't work during the entire month. Still took money for faster delivery and I might get glasses in March if I am lucky. I will never order from them again!!!

Ordered 2 sets of 3 pairs of glasses for 1 price. Received both sets and can not see clearly out of any of the glasses I ordered. Vision is blurry. after contacting them they asked for photos of me in my current glasses and the ones i bought and then told me the glasses I purchased are too big for me. Not sure what size has to do with the lenses being blurry and not able to see out of them. As well I should be able to purchase any size i prefer. When asked about a refund, was told I need to ship the glasses back to them in China, they were shipped from Texas. When I told them that I would be happy to ship to Texas where the order came from, I was replied with a comment that everything sent to that warehouse will get destroyed. Cost to ship to China would cost more then I paid for the glasses. I have put in a dispute with PayPal, Where they said the same thing that I have to send back to China, waiting to hear back from PayPal. Wish I would have read these reviews before purchasing, lots of negative reviews and their responses are so rude. I am sure they will come back with a rude comment to me as well. *Update after their response - Yes, all 6 pairs were blurry cause they were all the same prescription. Again, the size of the glasses should not make a difference. You can not restrict the size of glasses for each person. It is not unfair to ask for the prescription to be wearable and not blurry. It is not like I was having an issue with 1 or 2 pairs of glasses. All 6 were defective.

Very negative experience. There is no phone number or address on the site. Very slow response to emails, and then they do not listen to customers and eventually stop responding altogether. Very rude replies and outright lies. Don't stand by cancellation policies listed on the website. I had to file a claim. I canceled both orders within 24 hours per the cancellation policy on their website. They even replied to the first cancellation and then later said they did not get it! I have proof and time-stamped emails. They lie. If you want to see what kind of response you will get if you have any issues, just look at their responses on these reviews. They are rude and can not be trusted. Also, you are not dealing with an American company. They are in China and any response (if you get one) will take at least a day to get and then they will not allow you to cancel even if you follow their policy!

The frames are great but the customer service isn't. On my frames I found I had measured the PD wrong and this was discovered through emails back and forth. I was sceptical this was the issue and so took them to my opticians who found there was chromatic aberration. Even with the right pd the vision would have been blurry. I had expected some sort of discussion on how to rectify it even if there was aditional charge but no. I can see in their responses to negative reviews here that they don't like any criticism and can be very rude. Buy the frames but don't add prescription lenses. Get those done by your actual opticians. Such a shame.

I have not received a pair of glasses that I can even see out of. They are all blurry. I can’t read anything and can even wear them. They have sent the same pair three times and none of them are any better. What really sucks is it was a buy one get one free and they send the same pair every time and nothing has changed. Then I’m told I can’t have the second pair because they will only remake 1 pair. Well how is that even fair so they don’t stand behind their sales and as a customer they don’t care. So I asked to send them back and was told they would remake them as many times as needed until it’s right. Well they still aren’t right and I asked them to try the other pair of glasses and send them and was told no. So I’m out my money. They do not refund your money so I wouldn’t buy from them again. They can’t get the glasses (prescription) correct. And yes I changed the PD with the agent prior to them making my glasses because I got my PD from my doctor office where I got my prescription from. So that is not the problem the company cannot make the glasses correctly. Response to Muukal’s comment: Your comment really shows how much you care about your customers. The fact that your only comment is about the PD which I stated I spoke to a customer service agent regarding that change and it was changed prior to you making the first set of glasses. Regardless none for them have been correct and you have not agreed to refund my money or rectify this situation and offering less than half of a refund is not acceptable for your inability to make the correct glasses and leaving me with nothing that I can even see out of. You should be ashamed of yourselves.

I ordered their 3-pair deal - progressive lens. Received them. Nice frames but the progressive started too high on the lens, thus causing blurred vision. I notified them and they refused to correct the problem, offering only one replacement pair. Had to dispute the charge with my bank.