MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jeanette O.
I have not recived my glasses at all ? even though you keep saying they have been delivered ? They have been paid for and not recived can you either find out who has them or refund my money please .
Response from MuukalOpticalAug 11, 2024
Hello, your package has been delivered, haven't you received it yet? Please contact us as soon as possible, thank you （[email protected] or (330) 817-6667）
Wendi P.
I ordered 3 pairs of glasses for $119 and only got ONE pair of glasses. My message to Muukal over a week ago was NOT answered. A note inside the only pair of glasses says "Hello for some reason, your package needs to be sent twice, no worries. Please feel free to contact us if you have any questions" . It been two weeks already. NOTHING from Muukal. No tracking, no 2 pair of missing glasses and no response to my email. Order #22407222178 I want a refund and I'll never buy from you again. Your response to this comment was that you sent me an email on Aug 1st. I did find that email but it says I should ALREADY HAVE MY GLASSES when I read the email and it is August 13 and I still don't have two pair of progressive lenses glasses.
Response from MuukalOpticalAug 10, 2024
[email protected] Hello, this is a huge misunderstanding. We replied to you on August 1st. Please contact us immediately as it seems that you did not receive our email. Thank you. Our phone number is (330) 817-6667
Valb
I can't use the glasses. they give me a headache.
Response from MuukalOpticalAug 10, 2024
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you（[email protected] or (330) 817-6667）
Anonymous C.
Ordered 3 pairs of glasses and they were all unusable. Terrible quality lenses, totally warped, not even close to as good as drug store reading glasses. Their website must have fake reviews, this is a sham company. Do not waste your money.
Response from MuukalOpticalAug 9, 2024
Sorry, your order has two prescriptions. Are you sure everything is correct?
customer
Never got the glasses
Response from MuukalOpticalAug 9, 2024
Sorry, your package was delivered on May 14th. Didn't you receive it?
Kelly O.
All the 6 pairs do not have correct bi focal set in the proper area of the lenses. You said you made them as per my requirement but the second set of 3 made up are still not correct, the bifocal/progressive part is not in correct area of the lenses. cannot wear them, distorted views.
Response from MuukalOpticalAug 9, 2024
Sorry, we have remade it according to your request, so is there any problem?
Shannon S M.
The prescription is off, and causes double vision. I even ordered again thinking it may be the size of lenses or a flaked. Nope. All worthless.
Tracy T.
Now even 1 week went by before the arm of my glasses fell off. One week and they broke. Haven't been able to use them and basically threw away my money. Thanks for a sh!tty product.
Response from MuukalOpticalAug 9, 2024
Hello, Are you saying that one pair of glasses is broken? We will handle this matter for you, thank you and look forward to your reply
