MuukalOpticalReviews of muukal.com

Glasses are horrible. Flimsy and lenses are loose.

I ordered two pair of progressive lens glasses and neither one of them are useful. The reading glass part is very tiny and if I move my eyes just a little to the left or right it is blurry. I double checked my prescription and and it was correct but these lenses are crap. One of the pairs is in a frame that looks and feels like it is a dollar tree frame. The bow ebem says 2.0, which is not my rx. They advertise a money back guarantee But they only refund half. I am still waiting to hear back from them on this issue but my guess is as I am just out my money.

Useless glasses, it doesn't seem to be my prescription. I messaged customer service but no response. Muukal did contact me and promised to send me a new pair. Asked me to update and give a better reviwIt's been m. ore than a month, no glasses has shown up when I was promised 3 weeks.

I am disappointed with the quality of the three pair of eyeglasses I recently purchased. They do not correct my vision properly at all. Instead of a progressive lens I have a sea of blur all the way down the lenses on all three. Such a waste of money.

I have ordered glasses from this company twice. The first time no problems no issues. It takes a few weeks to receive your glasses but the price is reasonable. This time I received my order and two of the three pairs of glasses were incorrect. I have contacted the customer they told me that I would have to pay an additional $40 to have the lenses replaced. I make payments via PayPal so everything is recorded…. I ask Muukal to send me an invoice for the replacement lenses and they provided a link for their PayPal account the email had an invoice attachment so I S.E. the payment of $40 via PayPal however when I went back to the email I received and looked at the invoice that was attached it was the same invoice from my original order not an invoice for the replacement lenses. I had correspondence back-and-forth with this company repeatedly trying to get an invoice with my replacement lenses and they pretty much refused. So I opened the claim in PayPal to clarify and record my situation. I started getting emails then from the company, threatening that they would not work with me any further, if I did not close the PayPal claim, the PayPal representatives confirmed that muukal Had already received their payments both the original cost of $149 and the additional $40 payment to replace the lenses. Via email the Muukal representatives we’re telling me that their account was frozen and that they could not access the funds although I have already confirmed with PayPal that they received the funds for both payments. I’ve repeatedly and continued to work with them via the resolution center in PayPal, but they are now refusing and asking me to return the entire order to an address in China, which would cost me and additional $90 for the return shipment. Not sure really what to say but if they’re unwilling to work and unwilling to be honest, it’s not a company I wanna work with.

Ordered three pairs with progressive lenses. Provided a current prescription and proper pupil distance with my order. Received glasses. Vision is blurry through the top of the lenses, and distorted and blurry through the bottom of the lenses. Muukal customer service will not stand behind their incorrectly manufactured product. Their website states that in the event of a manufacturing error, they will replace the glasses, or issue a full credit. They offered me a 50% credit, and I pay all shipping expenses back to China to return the incorrectly manufactured glasses. Wow, I can either keep the glasses that are worthless, or return them for pennies on the dollar. Customer service is trying to tell me that I ordered frames that are too large. The frames I selected are exactly the same dimensions as my current glasses. Also, I went to Walmart Optical with the exact same prescription and DP, and received a new pair of glasses with progressive lenses in a frame exactly the same size, and they work perfectly! Moral of the story is: If it sounds too good to be true, it most often is. It is also a better idea to purchase eye glasses from a local optical outlet that can be trusted to provide glasses that are manufactured correctly. Calling my credit card service to dispute the Muukal purchase. Buyer's Beware!

Only received 2 out of 3 glasses. The prescription is all messed up on the glasses I did receive. I can't see anything out of them. What a total waste of money.

Can't see out of the glasses and am getting the runaround from customer service. I ordered from here before and the glasses were fine. Now, I order 3 more pair with SAME prescription and even one pair with same frame, and can't see with any of them. Customer service is giving me nothing but jive talk, trying to tell me that I ordered the wrong size frames, even though one of the pairs is the SAME FRAMES as last time. Sick and tired of the runaround. Going to call my credit card and dispute.