MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Shaliethia J.
The lens, (prescription) was not accurate. They are very blurry and they hurt my eyes. I can't wear them.
Response from MuukalOpticalSep 11, 2024
We are very sorry, could you please send us the original prescription first? If you fill in the wrong prescription, we will make a new one, please don't worry
Theresa F.
The glasses took three weeks to get to me. They came from China. Had I known that before ordering and my card being charged immediately I would not have placed the order. One of the 3 pair ordered needed adjustments to fit on my face property. When trying to adjust them the temple broke off of the frame. Only repair was to glue it back on. (This happened after the 30 day warranty was up!) I can wear the other 2 pair I got but the are constantly needing to be cleaned. I’m very disappointed in my purchase. I will never order from this company again.
Response from MuukalOpticalSep 11, 2024
We are very sorry that we did not receive any feedback from you before. We can remake the damaged glasses, please do not worry
Michelle H.
You did the prescription wrong. I can not see out of the glasses you made Both pair of glasses were incorrect. I can see out of them but everything is slightly fuzzy and they give me a headache so I don't wear them.
Response from MuukalOpticalSep 11, 2024
Hello, you have purchased a pair of single vision and a pair of progressive glasses, so can you tell us which pair does not work? Thank you and look forward to your reply
Linda A.
Could not see out of them
Elexzia
My glasses were not usable at all. When i put them on it feels like my regular vision. Cute and the transitioned in the sun but they did horrible with my prescription :( really wanted to like these and this site.
Sofia S.
They broke 5 days after arrival. I was very sad
customer
I am still waiting on two pairs of my glasses. Poor service.
Response from MuukalOpticalSep 9, 2024
Hello, we have contacted you many times but you have not replied to the email. We have sent you the text again, please reply to us as soon as possible. Thank you
Martin P.
STAY AWAY!!! TOTAL SCAM!! SCAM SCAM SCAM!!!! The glasses I recieved were completely useless. They offerred to remake 1 pair, to which i reluctantly agreed. Then they preceeded to reply to my email saying i havent responded, then, what is my prescription. they dont understand. Finally they decided to use the same prescription, they had altered in the first make, even after i specifically said just make to the prescription i sent you!!! This is a complete scam of a company. Don't waste yourr money.
Response from MuukalOpticalSep 9, 2024
Hello, you purchased a single vision, but you need us to remake it into progressive glasses, so who is the real scam?
