MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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james B.
i have been trying to contact them for 5 days. i am having problem with checkout. i have called, texted and emailed. they will not respond and offer any help. beware
Response from MuukalOpticalSep 18, 2024
Sorry, it's not our fault that you couldn't make the payment. You should have contacted your credit card company instead of giving us a bad review
customer
I’ve tried and tried but I cannot see anything with these glasses other than distance. Close up viewing area is nonexistent. Peripheral vision is completely blurred. These glasses are not made properly. I am extremely disappointed. I love the frames but without being able to see they are useless. Sincerely, Jean Milyko
Anna R.
I never received complete order! AND I was charged! Waiting for reply to my e-mail
Response from MuukalOpticalSep 17, 2024
Hello, you are our regular customer, but we found that your new prescription is different from your old prescription. Therefore, we sent a pair first and have been trying to contact you, but all attempts have failed. Please contact us immediately. Thank you((256) 668-8891)
customer
I left a 1 star review because the glasses were made cheap. Garbage lenses. Now I got a harassing text from the company that I HAVE to delete my negative review if I want my money back for a return. Look at the way they reply to customer reviews instead of validating concerns. Just don’t waste your time
Response from MuukalOpticalSep 16, 2024
We will issue a refund, so we would like you to delete the comment. Is there any problem? And you think our glasses are cheap, but in fact they are not cheap. As we explained before, everyone's standards are different,what's your advise?
Lorraine P.
Very dishonest company. They were supposed to send me 2 pairs but only sent me 1 pair. I am sending the other pair back because they are so cheaply made.
Response from MuukalOpticalSep 13, 2024
Sorry, we have sent your package twice and we will not deceive any customers. Please contact us as soon as possible. Thank you
Sarah-jane P.
Edit 1 - If their reply doesn't tell you everything. I literally mentioned them trying to tell me the glasses were to big for me. And yet they are the same size as my current glasses. They either pay no attention or are gaslighters. I ordered 3 pairs of multifocals. NONE of them are usable. They tried blaming the PD I sent them. It was correct. They then tried to tell me the frames are too big for me. Nup they are the same size as my current frames. Then they offered a 50% refund. Which doesn't really help when you can't use what you have paid for. Don't be fooled by their advertising there is 100% NOT a 100% guarantee. Read their T&Cs before you order. They will try and make it your fault. Then they blackmail you with emails stating "we won't provide the refund unless you take down your review" problem is the review is factual and I am at the stage now I would prefer to lose some money to save anyone else losing any more. I can't not express enough how bad they are. Please DO NOT WASTE YOUR MONEY.
Response from MuukalOpticalSep 12, 2024
Hello, what we're saying is the truth. If you buy glasses that are too big, your eyeballs will be in the wrong position. We won't fool any customers, they are our gods
Doris D.
Wrong prescription
Response from MuukalOpticalSep 12, 2024
We are very sorry, the prescription is absolutely correct. Based on our experience, your frame may be too large and we will remake it. Please contact us as soon as possible. Thank you
Kyla M.
I can’t see close up with my bifocals. The floor looks slanted and I can only wear these glasses to drive. Which means I get very little use out of the 2 pair I received. It was a waste of my money
