MuukalOpticalReviews of muukal.com

Muukal came recommended to me. Muukal offered me a real good price for 3 pair of glasses. I took the time to look and order and even sent the picture of my prescription. Finally the glasses arrived. No surprise that they were too big, falling off (since part of the order didn’t include any measurements of face size, as another online company had done previously). But here’s a biggie….the prescriptions were not correct. I sent the picture of the prescription to make sure it was done right. Also when I contacted them with my concerns, they dropped me like a hot potato. No correction, no refund.

I've been trying multiple times through emails and text to contact your company about a refund and my dissatisfaction with my order. I still have not gotten a reply.

Terrible! It arrived broken, and instead of sending a replacement right away, they're making excuses.

Second time I ordered from this company and I can’t use the glasses I ordered. Vision is off once I put them on and makes my vision impaired like dizzy and warped.

Terrible customer service. Satisfaction guarantee is not true. Do not order progressive lenses they do not work. They confirmed the rx I sent in was exactly what I ordered. They wanted more money and for me to return the glasses to China at a cost of 71.00 in postage and pay an additional 35.00 for new glasses. This was after complying with everything they asked for to make things right, they said they weren't a doctors office so they cant see my eyes to make them right. They also tried to tell me it was because the frames I ordered were too big. Really Muukal do better, you don't even come close to Zenni service and quality!!!! You have the audacity to respond to Trustpilot saying I've responded to you in "Brittish pounds, and are you a real person?". There you have it. No where in this review did I mention Brittish pounds! A true example of terrible customer service iffering no solution to the actual problem. No surprise Muukal, take some lessons in customer service before you advertise 100% customer satisfaction. After reading several other reviews about your terrible customer service I stand firm on my review.

I received three pairs of glasses from this company and not a single one of them is correct. I reached out to their customer service and they made me provide a copy of my prescription, which I did. Then they wanted a photo of me wearing the glasses, which I did. They claimed the PPD was incorrect, which is a lie. That PPD was measured by an optometrist and I have used it in ever other pair of glasses. The glasses from Muukal are just plain made poorly. The frames are cheap and uncomfortable and the lenses are just plain wrong. As soon as I provided everything customer service asked for they stopped responding. I have reached out to them via text, email, and phone and gotten absolutely nowhere. Do not throw your money away. Steer far far FAR away from these scammers. Order #12604551853 9/4/26 Update: When I posted this review 6 days ago Muukal contacted me twice for further information. I provided it. Twice. No word from them since then. 9/14/26 Update: Still crickets. Seriously, DO NOT BUY ANYTHING from these people. If you light your money on fire you'd at least get some warmth.

I was told my delivery was going to come on Monday, It was delivered on Tuesday and left outside!

I left a previous review of 3 stars. I am down grading to one. Out of the 3 pairs of glasses/frames that I ordered or Muukal replaced, all 3 broke within a week at the longest. This was with completely normal use. Muukal worked with me for a while, offering $30 as a refund. That was 1/4 of the price I paid, plus almost 3 months ( June 6th was my original order) of frustration, breakage and having to purchase new frames from a local store. When the last frames broke within hours of wearing,NORMAL WEAR, I again reached out to Muukal asking for the remaining $85 that I had spent originally. No response. This is a justifiable request. Just receive a refund for amount that I spent. I would NOT ever recommend this company. * Muukal, The summary you provided was accurate. Unfortunately, your product was inferior. Receiving a new frame or new glasses that almost immediately broke ( beyond repair) isn’t a solution. Each time I wore the glasses your produced, they broke with normal use, the first pair within 2 weeks, the replacement frame within 1 week and the third pair within hours of wear. Is that the produce you want me to endorse? As for Muukal refunding the amount for 1 pair of glasses, that is inaccurate. I paid $129 for 2 pair. You first offered me $30 or I could return the glasses to China and pay $50 for shipping and customs. Why would I do that? I again asked for at least 1/2 of the amount to be refunded. You gave me the final offer or $45 which I accepted. Mainly because I was tired and discouraged with 3 month process. The third pair was un used. I felt that at least I had one *good* pair; different frame so maybe it would last more than 2 weeks. That pair I wore for 5 hours. YES, just 5 hrs of normal wear. I took them off and placed them on the counter; not hard,not dropped. They broke. I ended up with not a single pair from you that were sound. This whole interaction of 3 months had costs me mental distress , frustration and financial out put with NO gain. Yes, I reached out to ask for a refund of $85 which with the $45 you already refunded, would be a full refund of what I paid originally. I sent a email to your company giving all these details. I received NOTHING in reply. Therefore I left this review, an honest evaluation of my interaction with Muukal