MuukalOpticalReviews of muukal.com

Ordered progressive lenses but received lined bifocals unacceptable.

I ordered 5 pairs with the same prescription. They arrived with the wrong prescription. I contacted customer service text line. They told me to prove it (!) so I took them to my optometrist who marked the lenses showing PD was 5mm off. I sent the proof and they said they don’t trust the optometrist! I reached out by email. No response. I reached out through social media and they blocked me! I now have 5 pairs of completely unusable glasses. Buyer beware. I’m seeking refund from PayPal now but I’d rather have the glasses I ordered. EDIT: Muukal has given a dishonest reply. My PD last year was 55. My PD this year is 55.5. Half a millimeter different due to being measure by a machine. The glasses they sent this year have a PD of 60! I ORDERED 55.5 AND THEY SENT 60! One pair was correct because they were a different prescription for computer work only.

None of these glasses are ground correctly for me to read with them. I'm very disappointed. I have other glasses with the same prescription that I got from the eye doctor that work perfectly.

I ordered two pairs of glasses using a prescription I received the day before the order. They are unusable. Everything is blurry and makes me sick. I contacted customer service, but no one responded

My lenses are different rx from each other.. looking at the return policy, you have to pay for shipping to return and you only get 50% back! Better buy American and a place that offers free returns, too!

Reading area of lens is too low.

Glasses flimsy prescription wrong and very blurry

I have yet to see any Muukal glasses, so my comments are based on service. They sell internationally and I typed my address perfectly: for Australia. I’ve lived in the US and knew that addresses are written as: 57 Smith Street, Apartment 9. Australia uses the much more efficient system of 9/57 Smith Street. I typed my address in perfectly using auto insert. BUT some narrow-minded person changed my address to 957 Smith Street. So much for being an international company. THEN they used the cheapest freight company, who worked out that address did not exist and then they .... did nothing. No effort to contact me and find the error. That was a week ago, 2 promises to deliver. No delivery. Now not answering messages. Here is the real point. Muukal answers within 12 hours? LOL Not once. And the response was useless and insulting, saying the logistics is not good in Australia. (Untrue - even the post office can get me a parcel in 2 days) Muukal did nothing, not contacted the freight company, not responded, not keep me informed. Just some enthusiastic but completely valueless assurances. I replied 3 times in 3 days. Nothing but silence, which only inspires me to shout it from the rooftops MUUKAL - DELIVERS NEITHER GLASSES NOR CUSTOMER SERVICE. Order number 22412436768 Nota bene. No response for 3 days from customer service. But on trustpilot 2 hours PPS Look at the latest response. It's typical of the illogical nonsense replies. NO I'm not on the USA. I have lived in the USA. Past tense. I put in the address in the correct Australian way, as that's the address the local delivery guy would understand. PPPS You can't contact my email? BS. I have today had 3 emails and responded to Hygee each time. In the last email Hygee gets angry accusing me of " wasting time" and to clarify if this is a prescription or shipping problem. Very clearly this is a shipping problem. My first sentence says that I have never seen any Muukal glasses. So how could this possibly be a prescription issue? I write at length about address format and delivery. So how is this not clearly a shipping issue? Dear reader, who do you think is wasting time? My wife just suggested I hit my head with a rock. It would be less painful than dealing with Muukal.