MuukalOpticalReviews of muukal.com

I paid for express shipping and they shipped USPS gound advantage. Terrible

Ordered 2 pairs of glasses for $100,received only 1 pair which had incorrect prescription.Refunded only $50.Buyer beware.Then they lied after this review and said they refunded me the full amount.Not to be trusted!

Neither one of my glasses (2) had the correct prescription on them. Very disappointing. Your reply that it was my error is incorrect. I never input the PD. I uploaded a copy of my prescription. Error was on your part. You reached out asking me to remove my review and once done you would refund a portion of my payment. Buyers beware.

In Jan I placed an order for two bifocals and one single vision for my computer. Accidentally put incorrect PD. (My fault.) One of the bifocals was crooked, the other a little bit off but wearable. Contacted them with pictures and was given a partial refund. The Optometrist ALWAYS does my bifocal a bit strong, so per him I cut back on that .25 and reordered the same three pairs. (Because 3 for $119 was a GREAT offer!) In the meantime I ordered 3 pairs of progressives as a gift for my friend who couldn't afford new glasses. Hers were absolutely fine. My husband ordered two pairs of single visions and they are fine, too. BUT when I received my new order, BOTH bifocals were WAY off. Not only slanted but the PD must be off or the RX because I CANNOT see out of either. The single visions are fine. SO... now I've sent photos and a copy of the original RX (per their request) but now they demand photos of me wearing glasses!!!! Why?? I get the feeling that they are giving me the run-around. It's obvious that they don't understand how to make bifocals and I've read MANY negative reviews on other platforms that say the same thing. We'll see what happens. ## update. Now you've offered me $40 for both defective bifocals. And And I have explained in previous emails that the Doctor had me cut back in the strength of the A.D.D bifocal and also that I had incorrectly put the wrong PD on the first order.And so, yes, I made 2 orders, but yes, I paid for them out of my own pocket. And $40 is not enough for 2 pairs. You also said I'd only get half $ for my order and would have to pay $40+ to return them to China!!?? And this is FOUR orders my household has placed in the last month! ***update as of 2/21/25. Filed dispute for $80 with Paypal (form of payment) and Muukal responded that I would have to return both defective pairs to address in China AT MY EXPENSE. (some $60+) and then they'd refund my $80. So... Muukal's "100% satisfaction guarantee" isn't worth anything. If I don't agree to return and send proof to Paypal of such, Paypal will close the dispute. So here I am with 2 more pairs of incorrectly made glasses and I'm out $119.

I specifically need these glasses while working on the computer but spot where the correction was placed is small and set low causing me to have to wear the glasses very high up on the bridge of my nose and keep my head slightly tilted back. Now having back and neck pain

My husband glasses no good to him he can’t wear them Thay look bigger then Thay are for (Derek Sheppard )my glasses 1 pair of them I wear for a hour at a time Sorry but Thay look cheap not satisfied at all

BUYER BEWARE: I ordered 2 pairs and neither pair was made correctly and now no one responds to my questions on how to fix this. order #12501393136 UPDATE: They have since responded once they learned I gave them a negative review and say they will refund my order IF I take down the negative review. They have also told me I am lying to whoever reads this. I have kept all of the texts they sent me showing they tried to bribe me to take this down. Oh, even tho THEY made my glasses incorrectly I can send them back if I want to...ALL THE WAY TO CHINA, on my dime. Not a company I will do business with again EVER!! 2/12/2025 Today I received another email from a different rep who said they will refund the money if I will remove the review. Is it me or does that sound like blackmail? The web page offers a full refund if the glasses dont work, but they are not forthcoming with it. UPDATE: This is the type of emauil they are sebnding me: On Tuesday, February 11, 2025 at 10:40:04 PM MST, service wrote: Hi, we can give you a full refund, but could you delete the negative review first? Your sincerely Hygge UPDATE: I have asked again if they will refund my money and I get zero response. BEWARE: Prices are cheap enough but worthless if you get the wrong prescription.

ordered progressive lenses with my purchase. They were wrong; totally blurry. I took them to an optometrist who said the "progressive" prescription was incorrectly placed and NOT to wear them. It has now been 4 months and I am STILL trying to get my money back even though they advertise 100% refund.