MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
Would not order again
Response from MuukalOpticalOct 6, 2021
We are so sorry to hear that,we know that is difficult to make every customer happy, but we are glad to do more for all of you,anyway,you can tell us what we should to do next, it will make us do better, thank you again.
Cynthia
I have ordered several times and they were perfect. This time they hyst don’t look good on me. Virtual try on was not right.
Response from MuukalOpticalSep 26, 2021
Dear Cynthia,we are very sorry for make trouble for you. Our try-on is only for style reference. Not Size. please feel free to contact our customer service if you don’t like the size or color of the frame, that’s ok, We are glad to solve all problems for you, thank you again for your trust in MUUKAL!
customer
Took too long to receive.
Response from MuukalOpticalSep 18, 2021
Dear customer,sorry to hear that. When we receive the customer’s prescription, we will customize the lens immediately to ensure that the customer can receive the package faster, but there will always be accidents.hope your understanding, please feel free to contact us if you met any question. (email address:[email protected])Thanks again.
Cathryn
To be honest, I was a little disappointed. I love the frames I chose, but they fit differently as far as the bridge..so one pair isn't wearable. The other issue was the timeliness to get them...over a month! Quality was very acceptable but I doubt that I will order from this company again and just stay stateside or local!
Response from MuukalOpticalSep 4, 2021
Dear Cathryn, we are very sorry for making you wait too long. We will customize the lenses and send it ASAP after the customer place an order. However, due to COVID-19, some packages will be delayed. Please feel free to contact us if you met this situation ( [email protected]), we are glad to do more to let you happy.
