MuukalOpticalReviews of muukal.com

I ordered 3 pair. The red ones came with a lens out when unpackaged. We couldn’t make it fit correctly. The black ones ordered had a nose piece off on the left side. Those aren’t even wearable. I can’t fix it anyway. Very disappointed 😢

2 of the 5 pair the prescription is so off i cant wear them. Other 3 are mediocre but somewhat usable. Definitely disappointed. Most likely won't order from here again.

What you need to know about Muukal is that they will say anything to get your business, send you junk and refuse to honor their written promises. You sometimes don't even get the crap that you pay for! This company is so sleazy and shady. They promised me IN WRITING that I could get a 100% refund including shipping. The 3 pairs of glasses arrived and were all WRONG. The area of focus was so narrow that nothing was in focus (documented by my eye doctor). Muukal said they would replace the glasses, but at that point they had already argued with me about it enough that I wanted no part of Muukal. They offered to refund me 50% and I wouldn't have to send them back. HUH??? Even though they had been sent to me from Texas, they said that if I wanted a refund I would have to mail them back to CHINA (which is not trackable!). Cha CHING!! My CC company said that I had to follow their rules of return. So I bit the bullet and sent them back, and as I suspected, they said the glasses "never got there". But since I had proof of mailing it their lie didn't matter and it was refunded to me. AFTER FIVE MONTHS and a lot of angry emails. This company is absolutely the worst Chinese company I have ever dealt with, and that is really saying something!

This is related to Order #22504057211 Buyer beware, Customer Service does not like to fix any problems and will ignore you. I've been trying to resolve my issues with Customer Service for the past 2 days and it is absolutely ridiculous that I have to make a negative review to get somewhere. I had done the 3 Pairs for $119 promotion, I opened one pair and discovered the left lens had a gouge and immediately contacted Customer Service, and Lisa reached back out to me saying "it's edge polishing, totally normal" and has since ignored any further emails, including the one informing them that a second pair of eyewear did not have polarized lenses, as I had ordered, after I took my glasses to my eye doctor to be assessed. Seeing as this company refuses to do anything for their extremely poor quality control, I am highly doubtful that none of the glasses I purchased have the additional coatings I requested, I also doubt these lenses can block blue light as they claim. UPDATE: I have decided to inform everyone that when you make a bad review against them, they will tell you to remove the "bad comments" before they will fix their mistake, and even after telling them I would edit my review AFTER I receive the replacement glasses, they refused to fix them and instead offered me $40 to delete this review. This is a perfect example of poor customer service and satisfaction resorting to extortion all because something passed their quality control inspector prior to shipping. It is impossible to leave a negative star review as they continue to harass me to change this. Glasses first, then, I'll edit.

Order #22503012114 and Order #12503032737 Two orders with Muukal optical 110% displeased and offended by the lack or professional support and don't stand by there warranty. You don't get what you pay for cheep framed that are not structurally designed properly. This company will ask you to edit your reviews !! With promis of fixing the issue and do not forfill. (Stay away buy elsewhere...)

I ordered premium progressives and they were distorted and not clear so they sent a remake and they were worse than the first pair then I got no response from them about the remakes. Glasses are total crap when it comes to the progressive lenses.

MUUKAL Optical has blocked my wife from this site when she requested satisfaction for an order that was poorly filled. Her prescription was not followed at all. She wears progressive lenses, and the top and bottom zones were ground so close to the top and bottom of the frames that she couldn't see through them. When she requested a replacement, they have given her nothing but a run around. Finally, my wife requested a refund, and they would only offer $40.00 on a $107.00 order. Ultimately, MUUKAL stopped responding at all. Poor quality and even worse customer service has prompted us to take action against the company.

I ordered and received 3 pairs of glasses. I added special instructions to lower the segment height and confirmed that this was possible, by email with Muukal, prior to the glasses being made. When I received my glasses, 1 pair was broken and the other 2 are useless to me because the instructions were not followed. After multiple emails, they refused to fix anything and refunded me only a portion of my purchase price. I now have 3 pairs of glasses that I cannot see with and I am out money. There are much better online companies for glasses (all of which you can speak to a real person)! UPDATE: I was told not to return the glasses. I donated the 2 pairs that were not broken. I have NO usable items and I am still out money. I paid more than $150.