MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 285 reviews with 2 stars · Clear filters
Barbara
I ordered glasses for my husband. 3 pair. 1 pair wasn't tinted and it should've been. The other 2 didnt fit. I wanted to return. Ive emailed and someone reached out, asked a question, I responded and have heard nothing since. Overall, seemed great for price. However, customer service is pretty bad.
Pamela P.
The product is cheaply made compared to what expected. Thought it was magnectic not clip on
Mary
The frames are nice but there is something off about my prescription. It's the exact one I have used from other online retailers but these were not right.
ABQMama
The glasses are lovely. However, despite the fact that I’ve been using progressive lenses for over 20 years, these progressive lenses made me feel ill. I would like a full refund.
shannon
Overall I liked the look and price but the progressive script on the glasses seems weird like it doesn't extend throughout the lense but in a finite area in the center so that if I am not actually looking straight ahead it's blurry. Every other pair of progressives I have from box stores do not have that issue so I have to believe it's this particular product
customer
I love the frames and the price! However, even though it's the exact same rx as I was currently wearing everything is a little blurry. I hope my eyes adjust to this or I've wasted my money.
Peter pentinga. C.
I sent an email asking about my order and no reply. I did not get what I thought I ordered How can I get this corrected
Response from MuukalOpticalJun 25, 2026
Sorry, you said you received safety goggles, which is completely impossible. What you received was the progressive you purchased, and we have also replied to you. Sorry
Dewayne
I ordered 3 pairs of glasses. I paid 20 dollars for express shipping so that I would have them in time for a vacation. They sent me 1 pair of glasses and hadn't even started manufacturing the other 2 pairs. Customer service said it was because they needed my prescription even though they sent me an email saying that my prescription was verified. Paid extra and it will be over a month before I receive my glasses. It has been 19 days and still no tracking number for the other 2 pairs of glasses.
