MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
My second pair of glasses that I received were not the ones I picked.
Response from MuukalOpticalMay 21, 2022
Hi Vickie, we did a quick look at your order and didn't notice that you changed the frame, can you please take a photo of the glasses you received? thanks a lot.
Margaret B.
I've received my 2 pairs of glasses and I'm afraid they're not quite right with the focus ..its a bit blurry, they shouldn't be as the prescription was the same as the pair I'm wearing which I had made by the optometrist that did my test..I'm disappointed.. maybe it was the axis reading ..not sure..but it seems I've wasted my money 😞😓😩😤
Response from MuukalOpticalMay 7, 2022
Dear Margaret, please trust us, you never waste your money, can you send us the original prescription? That we can find the reason quickly and will go to the next step, we will be in touch with you soon, thank you for your feedback.
KellyGirl
I really liked the glasses and the price was excellent. I get compliments on them often but after 6-8 months the frame cracked. So past the warranty. Would I order from them again? Maybe.
Response from MuukalOpticalApr 21, 2022
Hello Kelly, we are very happy to receive your feedback, customer's voice can help us to do better, we really love to hear from you, yes, according to our company policy, within three months after delivery If the glasses are damaged, we can remake them for free, only charge the shipping feee, but beyond the three-month, we can also send the frames for free, just frames no lenses, which is also a good choice, as long as your optometrist glad to help you install the lenses or we can send a coupon to you, we really try to fix everything the customer have, but at the same time we should follow the company policy, as you know, many companies only have one month quality guarantee period,but our have three months, it is obvious that we are happy to do more for you, thank you again for your feedback and wish you all the best.
Lilylion
Well made and attractive. However, the frames I chose were sky blue and the ones I received were nearly navy and the prescription lenses aren't quite right even though the prescription attached to the case was the same as what I sent. They are okay as a backup pair.
Response from MuukalOpticalApr 4, 2022
Dear Susan, We took a quick look at your order, you purchased a pair of blue glasses, and the total cost is $16.9 plus shipping fee, the color you say is different because it is under the strong light of the camera and the actual glasses,there are subtle differences, we will definitely make the prescription according to the prescription filled by the customer, please remember to contact us if you have any dissatisfaction or suggestion, we are glad to listen, thank you for your patience and wish you have a great day!
customer
they are not what i ordered the percription is wrong can not see any thing when i wear them
Response from MuukalOpticalMar 2, 2022
Dear Janet,we are very sorry for your experience, we found your order quickly and we remarked that we checked the prescription with you before, so we can guarantee that the prescription is 100% correct, there are many reasons can cause eyewear unfit you well , we are happy to ask you and solve the problem, we will contact you later, thank you for your feedback and wish you have a great day!
PAULA S.
Bought 2 pairs of glasses. 1 pair for distance and 1 pair for reading. The glasses (both pair) are good quality and I love them. However the reading glasses I cannot wear as the prescription is not right. The distance one's are fantastic.
Response from MuukalOpticalFeb 10, 2022
Dear Paula,we are very sorry, we checked your order quickly, do you need second pair for reading or looking at a compute? The prescription for reading and looking at a computer is not the same,that's ok,we will try our best to solve all problems for you, just send us an email,do it now :)
Ann M.
I not totally thrilled. They seem slightly off. Not quite in focus. I do realize I have a tough prescription. I just learned I need to use someone local
Response from MuukalOpticalDec 13, 2021
Dear Ann,we are very sorry to hear your experience, please believe that we can handle more complicated prescriptions. To be honest, it is definitely the best way to buy glasses in a physical store, but the high cost and style make more customers glad to try online shopping,that's really cheap and beautiful. All problems will not be a problem if we find the problem and defeat it, right? Thank you again for your trust in MUUKAL!
customer
The glasses were way smaller than expected, even though I bought my usual size.... Looks like children's glasses...
Response from MuukalOpticalDec 2, 2021
Dear gabriela,we checked your order quickly,and found that the frame is really M, but the temples are not spring hinges,so you feel it's small,you can feel free to contact us if you are not satisfied with the glasses,we are glad to do more for our customers, thank you for your patience.
