Celia
Order incomplete
Order incomplete so far. One of two received. The one received meets my expectations

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 476 reviews with 3 stars · Clear filters
Celia
Order incomplete so far. One of two received. The one received meets my expectations
customer
not sure if prescription is correct. So far, unable to adjust to left eye
Response from MuukalOpticalDec 7, 2022
Hello, we checked that your prescription is absolutely correct, the only thing that is not sure is your PD is 63?
customerSheila W.
Glasses are crooked on my face and keep sliding down.
Response from MuukalOpticalNov 15, 2022
Hello, we have contacted you. We can definitely remake it in this case. Please don't worry, thank you
Patrice A R.
I will be returning both pair of the glasses. They are too big for my face. The frames looked good in the pictures but turned out very much too large and unflattering. The lenses were super light which is what I was going for and look to having them in smaller frames.
Response from MuukalOpticalOct 17, 2022
Hello Patrice, of course we are willing to replace a smaller one for you. Please contact us as soon as possible. Thank you. Our phone number is: (330) 817-6667
Maureen S.
There was no point in paying for express post, it took longer than expected. Bi focal lens was too shallow. A refund of $20 was accepted, but another 2 pairs with correct depth would have been welcomed.
Meridee A.
I can not write a review on the product because I never received my order. I received an empty bag. When I reached out to their customer service I was made to feel as though I was making it up to get free glasses. They made no attempt to fix anything and were very rude. I'm sure their product is fine but I value kindness and service maybe more. I will edit my original review when there has been an investigation. I was informed I may have jumped the gun on my review. Looking forward to a positive outcome.
Response from MuukalOpticalJul 9, 2022
Hello, when you send us an empty plastic bag, the bag is torn open, the glasses inside are taken, and you tell us that your mail box is locked, we say it's weird, and tell you will investigate, we never wanted to disappoint you, but you gave us a bad review quickly, we don't know why you did that? Let's not investigate and send you a second package ASAP? Sorry,we can't.
jane
bonjour j'ai bien recu mes lunettes elles sont tres jolies je les aie eut a temps!! l,ajustement est un peu étrange malgré ce que je m'attendais sommes toute bonne expérience
Response from MuukalOpticalJul 8, 2022
Hi rejane, we are happy to know you satisfied but you are not completely satisfied, you can try our try on feature so you will know what works for you, thanks for your feedback
Gretchen
The quality of the frames is a little cheap. The sunglasses are good but the progressive daily glasses are not right. Things look warped. For the money I’m good with one out of two being ok.
Response from MuukalOpticalJun 21, 2022
Hello, we are very happy to receive your feedback, if you encounter any problems, you can call us or send us an email, the phone number is: (330) 817-6667, the email address is: [email protected], thanks