michelle W.
Chinese New Year
Did not know you were closed for Chinese New Year. Took longer to receive my glasses.
Response from MuukalOpticalSep 23, 2024
We are very sorry that the delivery of Lunar New Year glasses will be delayed by a few days

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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michelle W.
Did not know you were closed for Chinese New Year. Took longer to receive my glasses.
Response from MuukalOpticalSep 23, 2024
We are very sorry that the delivery of Lunar New Year glasses will be delayed by a few days
Melinda B.
The price was amazing! I paid for express but it took 4 weeks. Trying them on on-line doesn’t give you the feel of the glasses on your face and I needed to have them adjusted still by my local optometrist. Lastly, two of the three, I don’t love, they are much larger than I expected. It was a good learning experience and maybe I will get accustomed to the size.
customer
Love the frames I got but the progressive lenses are not quite right and I cannot wear them to work which involves large double screens for 8 hours a day. Got a headache and dizzy when I stood up
Lisa B.
One pair out of 3 something wrong can’t wear at all . The other two are great
Response from MuukalOpticalSep 16, 2024
We are very sorry, can you tell us which pair is not working first ? We will remake it,no worries.
Francesca De D.
The lenses are not the quality I asked but thanks
Julie T.
The frames are fine but 2 of the 3 pairs I bought are plastic frames. The height of the progressive is 8 mm too low on both pairs, making them pretty much useless for near vision. I should have known since there was no mention of that measurement when ordering. The pair with nose pads (allowing adjustments) are good.
Response from MuukalOpticalSep 13, 2024
We are very sorry, can you wear glasses to take photos for us? We will handle this case, thank you
Lisa
I received three pairs of glasses and all of them fit well, came in their own case with a cleaning cloth. Two of them have withstood the test of time. However one pair (my favorite) has developed a "hue" on one of the lenses. At first I thought it was just smudged so of course I cleaned it, but that did not help. They are not scratched, but instead something seems to have happened inside the lens. If you hold it up to the light at the right angle you can see these hazy lines threw the middle of the lens, but it seems to be inside the lens, because both sides of the lens are smooth and clean. I am not sure what happened, but they were not like this when I got them. Maybe extreme temperature changes?? When I tried to contact Muukal, my order was not even on file anymore, I guess they delete the orders after a certain time? I have only had the glasses for 3 months.
Response from MuukalOpticalSep 13, 2024
Okay, we're very sorry. We can solve any problem for you. Please contact us quickly. Thank you
Billie S.
The prescription does not work well for distance vision. The closest vision works okay. The pair I received with the sunglasses that connect with magnets broke the first time I used the sunglasses.