Guin C.
A decent company
When I first wrote my review I had placed an order but was overcharged by accident. I found it very frustrating trying to reach anyone to help resolve the problem. I sent several emails but I was surprised to hear from the company not long after I wrote a bad review. I was impressed with their quick response and willingness to fix the problem. While my experience started out poorly, I am happy to say that the company did a good job resolving the issue.
Response from MuukalOpticalNov 15, 2024
We are very sorry, we have already refunded the price difference for changing the lens, and we have replied to all emails. The only possibility is that the email was lost. We have sent a screenshot of the email as proof. Thank you for your understanding and wish you all the best.


