MuukalOpticalReviews of muukal.com

Hi the glasses do not change colour in the sun as they are supposed to do

Sent 3 faulty glasses. One totally damaged. Side arms sharp andnot the same le gth and nose pads dont stick on and fall off. All progressive. One i can't see near or far clearly . Third gives me headaches. I contacted them and after 20 emails they are not sending refund UNLESS I CHANGE MY FEEDBACK. They want me to send to China to get 50%refund even though their website says full refund. I was sent the glasses from Australia. I have proof as it came with Australia post and return address is in NSW. Clearly marked. Would cost more to return to China than the refund and that is what they are counting on. BEWARE BEWARE NOT AN HONEST COMPANY. I sent them my original script and they say they made it to that order BUT all lenses are different !! I sent all photos asked and have email proof that I did plus they commented on the photos. I sent my script and they too commented on it. SO LYING AGAIN THAT I DIDN'T SEND THEM WHEN I DID. NOW GHOASTING ME. NO ANSWER TO MY EMAILS. NO REFUND BACK INTO MY PAYPAL. BEWARE BEWARE BEWARE BEWARE

I guess I should have researched this company more. Didn't get what was advertised, went to look into returning, and they only give you 25% back. Not worth the effort since they make it a difficult process. Buyer Beware.

If I could give a minus star I would. DO NOT purchase anything from this company. I received my glasses in a timely manner but the left eye which is the same prescription as my right eye is blurry. Sent many messages to Muukal, they did not respond until I gave them a bad review. Then they wanted a picture of my Rx, I sent it, then they wanted a picture of me wearing my glasses, I sent that. They sent back an email saying "everything looks great, we don't know what the problem is" return to DanYang Muukal Optical, Wuyue Office in Zhenjiang, Jiangsu, CHINA the tariff is 45% and return shipping cost is $50 (so basically more than I paid for the glasses) and not until they got them back would they refund my money - and I'm suppose to trust them - DO NOT PURCHASE! BUY AMERICAN - THE JOB YOU SAVE MY BE YOUR OWN.

They were awful not even close to the size I asked for. All 4 pairs were wrong and 3 for 119 ended up being over 200 with exchange! Never again.

When I ordered my glasses I inputted my numbers for my Rx. My eyes have changed since those previous Rx were issued. I asked for my glasses to be made the way I ordered them. They didn't do what I asked and my 3 pairs of brand new glasses are useless. I want my money back!!! I don't want replacement glasses. Please send me a refund. I do not want to do business with a company that employs people with such abusive customer service. I have the documented proof if you need it. Tell me where to send the glasses. How do I go about getting this done?

Customer service is horrible. Glasses were not made well. My glasses were blurry. I also just got a pair from Warby Parker and a pair last year from Costco from the same Rx. Muukal was the only one to get it wrong with both glasses I ordered. They insisted the Rx they made was right and even though their website says they have a 90 day guarantee and refund policy "for any reason" they refused to refund me. I offered to send the glasses back if they provided a shipping label. They said I would need to ship back to China and also pay customs fees. That's not a guarantee. That's a scam and illegal terms of service wording to be selling in the US. Maybe the good reviews are from low Rx. My reading glasses are +4.75. The glasses were so bad you could see that one eye was magnified way larger than the other eye and the Rx is the same in both. I sent a picture. They just said the frames were too large, even though it's the same frame size I've been wearing for 25 years. I'm now just disputing with my credit card.

My glasses are not right, all 3 pairs. I reached out to customer service and have not heard a thing back