KELLY T.
One pair of my glasses has broken
One pair of my glasses has broken, and the sunglasses I don't think the Rx is correct. What can we do about the broken pair??

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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KELLY T.
One pair of my glasses has broken, and the sunglasses I don't think the Rx is correct. What can we do about the broken pair??
Cheri
The glasses were just OK. The lenses were fine. The prescription seemed to be correct but the frames are very cheap plastic. Some of the screws weren’t even tightened. Just not very durable glasses in my opinion but it’s hard to beat three pairs of glasses $119! I’m sure I will wear them, but I probably won’t order any more.
customer
I like the glasses but wished they’d have had a transition option. I don’t like sunglasses I just wanted transitions. But I’m satisfied otherwise.
Thomas T.
I’m having issues seeing close up well. I think the glasses are to narrow to have progressive lenses.
Response from MuukalOpticalJan 25, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you([email protected] or (256) 668-8891)
Jane
I felt My prescription was only in center of lens. When I looked sideways vision got blurry causing headaches. Loved the frames. Not happy with lenses.
Donata D.
I ordered 3 pairs for such great price and I loved the 2 pairs but really didn't like the 3rd one. I'm following all the policies on their website regarding return/refund, willing to lose 50% .. but they are still giving me a hard time about this one pair! The reason for 3 star.
Shelley S.
Glasses are nice. I bought three but one is too big on me. They seem to be good quality. Even though they are the same prescription as my current ones I find I will need to get use them.
Response from MuukalOpticalJan 21, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you([email protected] or (256) 668-8891)
Julie
I used the numbers on my old glasses and the new glasses are too small. The arms are too tight against my head and the nose bridge doesn't fit my nose, too narrow.