MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Debbie
I have done EVERYTHING they have ask of me, just received a response today saying they haven't received anything from me??? I've ask for a refund. I can't get anyone that understands the issue. I've sent screen shots that they ask me to. I've been without glasses now since May!! No customer service... Don't know...
Response from MuukalOpticalAug 30, 2025
Sorry, you need to tell us the order number first , we don't even know who you are
customer
My glasses do not have the transition lenses
Response from MuukalOpticalAug 30, 2025
Sorry, your glasses are photochromic Grey. We will definitely customize the lenses according to your choice. We don't know what your judgment is based on, but it is absolutely unfair to us
customer
I can`t see a thing out of the glasses
Elaine G.
Broken pair of glasses. Prescription was for your equivalent of varifocals and you just done them for distance. How do I return them and get my money back
Response from MuukalOpticalAug 28, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
customer
Lenses were blurry and instead of replacing them they only refunded me half of what I paid for them.
Response from MuukalOpticalAug 27, 2025
Sorry, you said your glasses are very big, but the photos show that they fit you very well. We can remake them, but you accepted half of the refund, so we are also confused about what happened when you come back now. Sorry
Unsatisfied C.
One pair looks nothing like the picture. The other pair is blurry. The sunglasses would be great....but they have a black dot in the middle of the right lens...so all 3 pair are unusable.
Response from MuukalOpticalAug 24, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
Dion
I ordered three sets of glasses and all of them made me feel sick. I must wear my progressive glasses all the time. I love the frames I chose, but not the lenses. The vision part ended before the edge of the lenses and had a wavy light speed effect that made me sick. I tried wearing them for a week while at work. I wanted to really like them. I am so disappointed. The company never checked to see if they were acceptable. The only email I received from them was to rate them.
Response from MuukalOpticalAug 24, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
Deborah M.
Please get in touch with me to arrange for an exchange on lenses. Single vision lenses ordered by mistake instead of no line Progressive lenses. Why won’t you honor your customer service policy and make it right so I can use my new glasses?
Response from MuukalOpticalAug 23, 2025
(256) 668-8891 Hello, please message us as soon as possible. The fact is that we have been replying to you, but you have not replied to our message. This is a misunderstanding, sorry
