MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
Only delivered one pair when i ordered two. Poor quality too
Response from MuukalOpticalSep 16, 2025
Hello, we believe that your prescription may be incorrect, so we only sent one pair first. We have already sent you a message, please reply as soon as possible. Thank you (6128054115)
Grahame S.
We ordered 3 pairs of glasses and when they arrived I couldn’t see anything, firstly they offered half what we paid to go away then we returned the glasses as requested and Muukal have left them in customs and do not reply to emails
Ken O.
JUNK! 3 pairs of glasses fell apart within 2 months. Slow replacements fell apart in exactly the same way. Super thin plastics exploded on face while watching TV. Never EVER had ANY other glasses fall apart before. Took 4 weeks to arrive despite paying ˝expedited˝ shipping. Service people were just plain rude. Never refunded money. Avoid this terrible business.
Response from MuukalOpticalSep 13, 2025
Hello, this is an order for October 2024, and it is September 2025 now . During this period, we have remade it twice for you, so what else are you not satisfied with?
Maggie S.
I can't see very well out of the lower part
Barb's P.
Second time ordering from this company. Had issue first time that was resolved. thought I’d given a second chance. The 3 for got me. All 3 pairs are fuzzy. Not correct. Last time. Very disappointed
Response from MuukalOpticalSep 10, 2025
22410445560 Sorry, this is your order number and payment has not been completed. Are you sure it is our company?
customer
I've ordered several times and never had an issue until this last set, not only are they wrong compared to the previous order they aren't even consistent to each other. And now support is giving me the runaround in doing a return or refund asking for a prescription for Readers which are a default option on the site. I'm pretty sure I'm looking elsewhere from now on based solely on how support is acting. Edit: this reply is what I'm talking about, this isn't support, you ground the lenses wrong, the two progressives don't match each other and the one reader doesn't match the previous readers. And instead of giving me information for a return or refund you're going on about a prescription for readers, getting caught up in this loop of demanding a prescription for something that isn't a prescription problem it's a quality control problem the glasses don't match each other. Instead of trying to resolve that you're pushing back on even TRYING to fix this.
Response from MuukalOpticalSep 6, 2025
Hello, you purchased three pairs of+1.25 reading glasse previously , but in your later order, you chose progressive glasses with a blank top and +1.25 bottom. So, what type of lenses do you really want?
Karin
Frames are fine. Every pair seems to have a different prescription. I’ll be taking them somewhere to have the lenses replaced so I can actually see.
Lynn
I ordered three pairs of glasses and can't see out of any of them. Very disappointed. Frames didn't seem too cheap.
