Lou Mattin K.
Absolutely amazing customer service
Absolutely amazing customer service! I ordered three pairs of glasses and loved the frames, but unfortunately I couldn't see properly through the lenses. After going back to my optometrist, I discovered the prescription I had been given was incorrect — Muukal had made the glasses exactly as ordered, so it wasn't their fault at all. I explained what happened and asked about purchasing bifocals when I could afford another pair. Instead, they told me to choose another frame and they would remake a pair for me at no charge! That is going above and beyond, especially when the mistake wasn't theirs. The glasses are beautiful, but the customer service is even better. Thank you, Layla and Muukal! ❤️ I will definitely be ordering again.


