MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Denise M.
Couldn’t see with glasses said i could return but have to pay shipping which was a lot would not recommend
Response from MuukalOpticalOct 10, 2025
Sorry, we have reached an agreement to refund $65. We have completed the refund and apologize again.
customer
The glasses are way too big. The left lens is can't see out of.
Mcourville
I specified that I was ordering premium progressive lenses at a 1.74 index. I received neither of these options. Their Better Business Bureau rating is a F.
Response from MuukalOpticalOct 6, 2025
Hello, could you please tell us the order number first? We can't even find who Mcourville is? Sorry
Cindy G.
I ordered 3 pairs of progressive eyeglasses and none of them is usable. The frames are nice however I suspect the lenses are not of good quality or not made properly to my prescription. I was told the frames I chose were too large and they offered to remake my prescription with another frame. The remake is also unusable. I would not recommend this company for progressive lenses.
PH
The two pair of glasses I purchased are useless since I can’t read with them- very blurry. The glasses were tested by my optician’s office and found to be incorrectly made in the right lens. Muukal gave me an option to send back and have the glasses remade but said if the lenses still didn’t work there was nothing else they could do. I was only offered $65 refund when I paid $142 for 2 pair. (Less than 50%) so I accepted the $65 so I didn’t completely lose out. Previously I had made 2 separate purchases and things went fine, I even recommended this company to others- Not anymore! Better off paying more elsewhere.
Response from MuukalOpticalOct 3, 2025
We apologize sincerely . We are absolutely capable of remaking it, but the size and prescription of your glasses are correct, and we are unsure what the issue is. Perhaps you could let us know how we can improve. Thank you
customer
I recieved my glasses and I can't see anything but blurr. The temples are very thin and flimsy I sent a request for refund 5 days ago and have not heard back, very unhappy
Ray
I was a repeat customer and ordered 3 pairs of glasses. One clearly had a defective frame so they exchanged it with another one. The replacement had the same defective frame. Will not replace this defective one stating that they only replace once despite it being their Quality Control failure. Had the nerve to say that "all our other customers like this frame style". Doesn't fully back their products. Highly disappointed.
Sann T.
You didn't get the RX right... I now wasted my money and they took over a month to get to my address that I've been in 6 years. I'll never purchase with you ever again and hope others do not waste time and money on you, as well
Response from MuukalOpticalSep 30, 2025
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. [email protected] or (256) 668-8891） via chat on our website, or on social media with your order number and we would be happy to assist you.
