Tammy W.
2 pair do not work
2 pair do not work. I can’t see out of them

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Tammy W.
2 pair do not work. I can’t see out of them
customer
Items are cheap and nasty and delivery takes wayyyyy to long. GO elsewhere. The fact of your reply proves how rude you are for 1.
Response from MuukalOpticalOct 1, 2023
Sorry, you spent $43 to purchase 6 pairs of frame only. You placed your order on August 30th, and we sent it on September 5th. The package was delivered on September 26th, totaling 20 days. Standard transportation in Australia will take 2-4 weeks, and everything is fine. We don't know what you have to complain about
Tina K.
I really want to love the site. Prices are unbeatable and the selection of cute frames is amazing. However, of the 6 pairs I bought, 2 have broken plastic pieces, 2 have issues with close focus, and one pair is not correct for distance focus.
Bern
The purchase process was all good - the shipping time and tracking was satisfactory. I received the glasses and the left lens was not sitting in the frame correctly and I could not get it back in so I had to take them to an optometrist to have them corrected. The tinting is quite poor so does nothing to block out the sun. The multifocal is really badly done too so I can't wear them for long periods. The frames are quite nice but I can only wear these glasses in brief intervals so I won't be buying anymore from this company.
Dalit
I love the frame but can’t wear the glasses. So I’m rather disappointed!
Response from MuukalOpticalFeb 22, 2023
Sorry, if you have any problems, you can contact us at [email protected] , the phone number is: (330) 817-6667, thank you
customer
Quality glasses, but frame received was bigger than dimensions listed on order. Maybe next time.
Response from MuukalOpticalOct 17, 2022
Hi Beth,We have sent you email and SMS, but haven't received your reply. Please contact us as soon as possible, thank you. Our mobile phone number is: (330) 817-6667 Hello, this case is caused by your failure to receive our email, which does not mean that we did not send out of stock email to you. We can send email records, so we hope you can change or delete comments, because this is not a fact, and we will appreciate that so much.
Robert K.
I was shorted a pair of glasses and a representative called so I thought it was all taken care of. Again it’s been another week without my glasses.
Response from MuukalOpticalOct 8, 2022
Hello, we have explained for countless times that you took the previous order as a new one. Now you think you bought pink, but it is actually black. Because of the delay in sending packages during the National Day holiday, we promised to to send with FAST SHIPPING. You said thank you, but you gave us this comment a minute later. We feel very confused and sorry.
Casey
The lenses were correct, and shipping was fast, but glasses are low quality. I feel as if they will break easily.
Response from MuukalOpticalJul 8, 2022
Hi Casey, you bought two metal heart-shaped glasses, one is thin metal and the other is thicker metal, these will never be damaged,so no worries.