MuukalOpticalReviews of muukal.com

I got three pairs of glasses for $119 that cost me $143, but that's not the problem. The distortion and poor quality of the lenses has me feeling like I'm looking through a fun-house mirror. The positioning of the progressive shift is way off. They supposedly "guarantee" quality. Yeah, right. That's FALSE! Customer service was rude and dismissive, saying that it's impossible. Their website says the return address is in Plano, TX, but they want me to pay shipping to China (they say $50) plus 45% tariff. Then they said that they would simply credit me $70 and I can keep the (unusable) glasses. I would opt for that, BUT now they are harassing me via email and text saying that I have to take down my bad review. NO WAY. That is coercion. HORRIBLE COMPANY WITH SUBPAR PRODUCT, POOR CUSTOMER SERVICE, AND PREDATORY TACTICS. By the way, they get an F- on the BBB page. I will take up the discussion with my credit card company.

Very disappointed, though I was hoping for a better experience than last year's order of 3 pairs. First of all I paid the extra money for express shipping and not only did they not arrive in the timeline but they were not shipped by UPS/DHL as the website states and had to search all courier possibilities with the tracking number and eventually found them with Canada Post. Now for the glasses... I found only 1 out of the 3 pairs were as they appeared online. The prescription is definitely not accurate as I can barely see. First of all there is absolutely no way these are a 1.74 high index lenses. They are thicker than I've EVER seen with any of my glasses in past 30 years which not only makes them uncomfortable but unattractive too! I also increased the add on for the progressives as suggested by my eye doctor and they came as only a +2.00 So this whole order experience was a complete disaster and I'm very curious to see how customer service reacts to this review and how seriously they understand and appreciate that with my strong prescription this affects my quality of life having to wear these for now until I find new ones that I can afford.

I ordered glasses from this company and a competitor on December 1, 2025. I received the competitor's glasses on December 22. I reached out on January 5 to inquire about my order from this company as it still did not even show manufacturing had started. There was no communication at all about my order, it was then simply cancelled. So after a month plus of waiting for glasses I need to see, I need to start over with a different company. Terrible customer service. I did not receive any emails from this company until they cancelled my order. It was worth $11 because they sent a new customer coupon that took $30 off for a new order.

The worst i have ever had. My glasses are useless as the bifocal height is so far off. And they are blaming it on the frame I purchased from them. Totally missed the point in my text messages to them. Worst customer service ever.

Don't trust this company. They are scammers. If the eyeglasses come with the right prescription consider yourself lucky. If the prescription isn't right, you will have to return them to CHINA SCAMMERS and they don't want to refund you. I paid the price, it's not worth the headache. Spend a little bit more and go with a US company. Even know they send the eyeglasses from Texas it's a Chinese company with a room in Lisa's house as a office. Trust me on this. SCAMMER ALERT!

Bought three pair of glasses - one pair was fine, the other two were the equivalent to looking through a funhouse mirror. I started emailing them and initially got decent response, but once i told them that i wanted a replacement with two different pair of glasses, fully expecting to have to pay shipping, the discussion completely stopped on their end. Thinking that they overlooked my email (it happens) after about a week with no response, I politely wrote and told them that i hadn’t heard from them and reiterated which pairs i wished to exchange and with what i wanted them exchanged. Radio silence. So, for $120, i have one pair of decent glasses.

The prescription is not consistent in the lenses and they are unusable. Customer Service just says that's not possible, won't refund or exchange or fix in anyway. I did have the lenses checked by the doctor to verify, so it's not just my opinion.

Styles were nice. Previously bought Zenni,which is always had good glasses. Their style choices weren't as great this time i tried Muukal. Just readers,cute,but came with screwdriver which I've used EVERY DAY since getting. Loosen up on handle. Don't think this will last the month. NOT HAPPY. 1st and last. UPDATE..received text from Muukaloptical saying I would receive refund if I DELETE REVIEW..