MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 285 reviews with 2 stars · Clear filters
Leslie E.
I've placed three different orders hoping to get glasses that actually work for me. They might be good with single vision but the no line bifocals are heavy and give me headaches. I'm finished.
Response from MuukalOpticalAug 23, 2024
We are very sorry, the glasses you purchased are progressive glasses, so is there any problem?
Karen
Bought two beautiful frames; both broke after about two months. I was really sad because the price was right and frames were cool.
Response from MuukalOpticalAug 23, 2024
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you（[email protected] or (330) 817-6667）
Sandra H.
Out of the 9 pairs of glasses that I purchased from here, only one pair actually has the right lens and prescription in the right place.
Response from MuukalOpticalAug 23, 2024
Hello, we have reviewed all of your orders and found that the glasses you purchased are mostly oversized frames. There may be some issues with making these oversized frames into progressive glasses, and we apologize for any inconvenience caused
Michelle E.
I love all of my frames. I ordered three pair shipping wait is quite long. And when I received them, the prescription was incorrect. I have bifocals and it appears the lenses have been flipped. I can read out of the top of my glasses. However, the bottom is more of a long distance vision.
Marcia
I have not received my package. Tracking says it was delivered. My order number is 12408032415 I contacted the post office but the need a tracking number and the one on the account is not one of theirs.
Response from MuukalOpticalAug 21, 2024
Hello, please tell us the order number first so that we can track it for you. Thank you
april
I like the frames, but something went wrong when they created the lens as I'm unable to read. Distance is fine, but no matter what I do I cannot read through the bottom.
James
I ordered 3 - I received 2- AND the one I asked for short distance, is for long way to see. ANS sill no news about my third one
Response from MuukalOpticalAug 18, 2024
Hello, We have sent your package in two separate shipments, and this is the tracking link for your other package. Is there any problem? thank you https://t.17track.net/en#nums=SF6045221417198
Nicole
I ordered 2 pairs of glasses both reading glasses this time and one is great but the other are not teasing glasses. No prescription in them at all. Very disappointed. To clarify the first time I ordered one pair was wrong. Thru did send me a $30.00 coupon to re-order and I did. Now this second set of glasses one is wrong.. so yes there is still a problem.
Response from MuukalOpticalAug 18, 2024
Sorry, we sent you a $30 coupon and you have placed another order, so is there any problem?
